Tiann Nelson-Luck
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Last activity
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Activity overview
Latest activity by Tiann Nelson-Luck-
Tiann Nelson-Luck created an article,
Are agent and admin roles priced differently?
Question Are agent and admin roles priced differently? Answer No, there is no difference in cost between agents and admins in Zendesk. Increasing or decreasing agent seats allows the account owner...
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Tiann Nelson-Luck created an article,
Can I automatically set priority on tickets for my SLA targets?
Question Can I automatically set priority on tickets for my SLA targets? Answer For an SLA target to apply to a ticket, set the priority of the ticket first. The best practice is to set ticket pr...
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Tiann Nelson-Luck created an article,
Why was I charged $1 for Talk usage?
Question I am on Talk Lite or did not use Talk this month, however, I was still charged $1 for usage? Answer The cost for the Talk Lite subscription is $0 per agent and Talk trails are at no cost....
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Tiann Nelson-Luck created an article,
Do my agents need their own login?
Question Do all of my agents need their own login? Answer Yes, using a shared email address as your login can cause many issues from missing notifications of official communications, like invoice...
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Tiann Nelson-Luck created an article,
Can I forward calls from my current toll-free number to my Talk toll-free number?
Question I'm trying to port my current toll-free number to Zendesk Talk and want to forward calls while the port is being completed. My current carrier told me I can't forward calls from my current...
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Tiann Nelson-Luck created an article,
How do I add a hyperlink to a trigger?
Question How do I add a hyperlink to a trigger? Answer To add hyperlinks to notifications sent using triggers or automations, you must use HTML. To add a hyperlink, you would use the following HT...