Toby Sterrett
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Total activity113
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Hey everyone! Clearly the end of September has slipped by, but we're wrapping up a couple final things, mostly around the styling of the message composer. There are a few edges cases we haven't bee...
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Toby Sterrett commented,
Hey Andrew Chu we're getting really close. Currently finishing up drag and drop behavior for attachments. It'll likely be a couple more weeks or so before we can enable the option, but it's getting...
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Toby Sterrett commented,
Lois – hmm, is it still giving you trouble? If so let us know by creating a support ticket or, if you'd like, we can create one for you from your post. Maik Künnemann This should give you an invali...
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Toby Sterrett commented,
Maky Hi Maria, at this time it's only possible to initiate a new side conversation with a trigger action, not reply to an existing one. The primary reason is that trigger actions take place at the ...
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Toby Sterrett commented,
Hi Lauren Smith the reason is that in order to be able to receive the replies and thread them back into the side conversation in Zendesk, the email needs to be sent from a support address that will...
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Toby Sterrett commented,
Cas.D it is not available in the API at this time. We'll be looking into adding it in a future update.
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Toby Sterrett commented,
Hey all, I wanted to give everyone a status update. We're making great progress on the migration of side conversations to the Context Panel, but it's going to need a bit more time in the oven as we...
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Toby Sterrett commented,
Hi Ian. We don't have this capability at this time, but I was wondering how many of these you would need. A workaround in the meantime, if it's not too many, would be setting up some macros that ar...
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Toby Sterrett commented,
Brian Kneebone do you mean something along the lines of a printable view (which could be saved as a PDF is desired)? Sounds like you're referring to individual messages within a side convo, would y...
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Toby Sterrett commented,
Hey everyone, thanks for all the great feedback here! We've done some exploration into being able to process the signatures so that the markdown and dynamic content can be hydrated. We need to work...