Toby Sterrett
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Total activity161
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Last activity
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett created a post,
Thank you for participating in the Microsoft Teams for Side Conversations EAP!
We're happy to announce that Microsoft Teams for Side Conversations is now generally available to all side conversations customers. Thank you for the testing and feedback you provided during this E...
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Toby Sterrett commented,
Hi Martijn. We are working on migrating side conversations settings to the Admin Centre as its own page, so we will have more flexibility around this. What are the options you're getting requests a...
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Toby Sterrett commented,
Hey everyone, apologies for the continued delays. We're in final feature and deployment reviews right now. In the meantime, I just added more EAP signups to the feature, and I'll add more up until ...
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Toby Sterrett commented,
Hi Ben, we have some ideas we're exploring right now that would help with this type of workflow. It wouldn't necessarily be a trigger to change the requester, but to make it possible for the reques...
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Toby Sterrett commented,
Hi Mathias, out of curiosity, have you tried child ticket side conversations? If you create a child ticket the resultant ticket will have a banner that links back to the parent ticket. For light ag...
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Toby Sterrett commented,
Hi Serge, thanks for the feedback! Agreed that the side conversation notifications need to live in a place like the Home Dashboard like you suggested. Unfortunately, the existing dashboard activity...
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Toby Sterrett commented,
Hi all, we are actually starting to roll this out today. We are aiming to have it available in all accounts by early next week.
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Toby Sterrett created an article,
Announcing Side conversation redaction
Announced on Rollout on February 23, 2023 March 08, 2023 Zendesk is excited to announce that redaction is coming to side conversations. Much like redaction on ticket comments, side conversa...
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Toby Sterrett commented,
The one way we've thought about how this could work would be if all the users who would be potential recipients authenticated their individual Teams account with the Zendesk app, which would enable...
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Toby Sterrett commented,
Hey Wesley, thanks for the detailed feedback! We've definitely thought about ways to enable "nudging" for side conversations. Currently, automations only work with tickets, and they don't have a wa...