Toby Sterrett
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Total activity111
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Last activity
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Hey all, I wanted to give everyone a status update. We're making great progress on the migration of side conversations to the Context Panel, but it's going to need a bit more time in the oven as we...
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Toby Sterrett commented,
Hi Ian. We don't have this capability at this time, but I was wondering how many of these you would need. A workaround in the meantime, if it's not too many, would be setting up some macros that ar...
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Toby Sterrett commented,
Brian Kneebone do you mean something along the lines of a printable view (which could be saved as a PDF is desired)? Sounds like you're referring to individual messages within a side convo, would y...
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Toby Sterrett commented,
Hey everyone, thanks for all the great feedback here! We've done some exploration into being able to process the signatures so that the markdown and dynamic content can be hydrated. We need to work...
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Toby Sterrett commented,
Alan Peterson I think what Jimmy Rufo is getting at is that if the content doesn't accurately paste into the side conversations composer, but it does work acceptably in the ticket comment composer,...
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Toby Sterrett commented,
We'll take a look, thanks Luke Tyhurst
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Toby Sterrett commented,
Martijn Snels • pluscloud.nl do you mean connecting a ticket into another ticket by making it a child ticket side conversation? Or converting the ticket's conversation into an email side conversati...
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Toby Sterrett commented,
Jacob Christensen glad to hear the ideas around child tickets will be useful! As for bringing over tags and the ticket form from the parent, be on the lookout for an announcement very soon :)
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Toby Sterrett commented,
RJ Hines This move to the context panel won't affect the child ticket behavior, but we are doing some investigation into evolving their behavior in a separate track. Mainly, we're looking at a way ...
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Toby Sterrett commented,
David Brown yes, the inline side conversations in the conversation log will still be there for easy access. The side conversations context panel icon will have a badge indicator if there are unread...