Toby Sterrett
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Total activity138
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Activity overview
Latest activity by Toby Sterrett-
Toby Sterrett commented,
Jorn can you provide the ticket number? I can check it out and get the signatures removed for you. It's a bit of a manual process. I'm going to be talking with the team early next week to see about...
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Toby Sterrett commented,
I see, thanks for the details. This is tricky because, technically, example@exxxamplemail.org is a valid email address as far as we know (it's a valid email address that could be valid). We'd only ...
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Toby Sterrett commented,
Hi folks, we don't have a timeframe update on this yet, unfortunately. If we make any breakthroughs on this we'll be sure to update you here.
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Toby Sterrett commented,
Hi Ashlee. Would having the email address in the forwarded thread work? It's currently not there in order to not leak agent's personal email addresses on accident, but we're looking into a way to r...
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Toby Sterrett commented,
Thanks for the suggestion Lelia Wencke, I've written it down. Drafts should be saved, but it could be much better. As for the email address, do you mean an address that is not already a user in the...
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Toby Sterrett commented,
Hey all, apologies for the delays on the context panel migration. The move turned out to be much more complex than initially anticipated, and I missed the mark when estimating the time frames for t...
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Toby Sterrett commented,
Dana, that sounds like a bug. We'll take a look and try to get it fixed up. Glad to hear child tickets are working well for you so far!
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Toby Sterrett created a post,
How do I provide feedback for the Side Conversations for Microsoft Teams EAP?
Feedback during the beta stage is very important for us. We want to hear what you have to say about Side Conversations for Microsoft Teams because ultimately we've created this feature for you. Be...
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Toby Sterrett created a post,
How do I sign up for the Side Conversations for Microsoft Teams EAP?
There are a few pre-requisites to be part of this Early Access Program:- An account that has access to side conversations, either via the Collaboration add-on or a Professional or above suite accou...
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Toby Sterrett created a post,
What is the Side Conversations for Microsoft Teams EAP?
Welcome to the MS Teams for side conversations early access program! This EAP provides a new way for agents to collaborate with their colleagues in Microsoft Teams via side conversations directly f...