Tod Brown
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Total activity34
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Last activity
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Activity overview
Latest activity by Tod Brown-
Tod Brown commented,
Hi Lucas,My apologies for any confusion I may have caused here.Regarding that ticket, you would not have access to that ticket, due to not being the Requester. My apologies, as I had been replying ...
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Tod Brown commented,
Hi Chad, This is Tod with the Zendesk Customer Advocacy Team.It's been too long! I hope you are doing well!!!!! Regarding the inquiry about the Proactive Tickets and Contextual Workspaces, I have ...
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Tod Brown commented,
Hi, My name is Tod, and I am with the Zendesk Customer Advocacy Team.I see this ticket was opened, but that you'd actually had this issue resolved on another ticket, #9953237 with Oscar.As such, I ...
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Tod Brown commented,
Hi Alan, My name is Tod, and I am with the Zendesk Customer Advocacy Team.Regarding the inquiry about the automatic assignment of a group to an organization, you could do this via a trigger if you ...
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Tod Brown created an article,
Workflow recipe: Managing your escalation queue
What's my plan? When you deal with a lot of customers, it's very easy for some of the more upset ones to fall through the cracks. More often than not, you can prevent upsetting customers by keepi...
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Tod Brown created an article,
Some agent responses pull the entire email chain into their response
Issue symptoms My agents use Microsoft Outlook. Sometimes when they reply in a ticket, their response pulls the entire email chain into their direct response. Resolution steps The reason why some r...
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Tod Brown commented,
Hi Casey, My name is Tod with Zendesk Customer Advocacy, and I want to apologize for how long it has taken to get back to you on this. Regarding the feedback here about the Start Date Field for th...
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Tod Brown commented,
Hi Jed! As per the article, the updates will not update on the linked tickets back to the parent ticket. You can use the workflow with Problem Tickets and Incidents tied to those, as noted here: h...
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Tod Brown commented,
My name is Tod, and I am with the Zendesk Customer Advocacy Team! In order to add the ticket ID to anything, including the subject, you'd want to use this placeholder(minus any of the spaces): 643...
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Tod Brown commented,
Hi Sidd, My name is Tod, and I am with the Zendesk Customer Advocacy Team. First, I'm sorry about the length of time this has taken to get back to you. Regarding the inquiry about the hash value,,...