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Tom Dupuche

Joined Oct 16, 2021

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Last activity Oct 17, 2024

Zendesk Product Manager

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ACTIVITY OVERVIEW

Latest activity by Tom Dupuche

Tom Dupuche commented,

CommentTeam members and groups

Hi Ashton Diop 

 

You can find those details in this article.

 

Regards,

Tom.

View comment · Posted Oct 17, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Admin Center

Thanks all for your feedback on the team member page. 

 

The next feature we have planned for this page is improved team member group membership management, including displaying groups, bulk adding and removing groups. We know that managing team member groups is a tedious activity. We do not have a confirmed release date. 

 

Once we’ve delivered this we’ll look at what is next. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

 

Regards,

Tom Dupuche

Zendesk Product Manager

View comment · Posted Jul 11, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Admin Center

Hi all,

Pleased to let you know we have updated the experience so selecting a Team member on the Team members page in Admin Center takes you directly to their profile page. 

We are working on bring other features such as group membership into the Team members page. 

Regards,

Tom

Zendesk Product Manager

View comment · Posted May 09, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Ticketing system (Support)

Hi all,

Pleased to let you know we have added the ability to export team members / agents on the Team members page in Admin Center under the Actions button.

Regards,

Tom

Zendesk Product Manager

View comment · Posted May 09, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Admin Center

Hi all,

Thanks for the feedback. We do have plans for group membership management on the Team members page. We don't currently have a release date, but I will update when we do.

Regards,

Tom

Zendesk Product Manager

View comment · Posted May 09, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Admin Center

Hi all,

Unfortunately we don't have any plans to add this feature at this time. We have focused on other highly requested features such as brand based access, agent efficiency and AI capabilities.

Regards,

Tom Dupuche

Zendesk Product Manager

View comment · Posted May 09, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Ticketing system (Support)

Hi all,

Unfortunately we don't have any plans to add this feature at this time. We have focused on other highly requested features such as granular permissions, agent efficiency and AI capabilities.

Regards,

Tom Dupuche

Zendesk Product Manager

View comment · Posted May 09, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Ticketing system (Support)

Hi all,

Pleased to let you know we have added the ability to export team members / agents on the Team members page in Admin Center under the Actions button.

Regards,

Tom

Zendesk Product Manager

View comment · Posted May 09, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Ticketing system (Support)

Hi WAC Lighting,

Thanks for the feedback. We don't have any immediate plans to add this feature but I have added it to our list of features for future consideration.

 

Regards,

Tom

Zendesk Product Manager

View comment · Posted May 09, 2024 · Tom Dupuche

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Tom Dupuche commented,

Community comment Feedback - Admin Center

Hello Zendesk Community,

I want to provide an update on this feature.

After careful consideration we have decided not to progress with this feature this year and instead invest in other product areas that have been much requested. For example, granular permissions, security and privacy features.

We appreciate the time spent providing this feedback and your engagement with the Community.

Regards,
Tom Dupuche

Zendesk Product Manager

View comment · Posted Apr 12, 2023 · Tom Dupuche

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