Tom Dupuche
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Total activity121
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Last activity
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Activity overview
Latest activity by Tom Dupuche-
Tom Dupuche commented,
Hello Zendesk Community, I want to provide an update on this feature. After careful consideration we have decided not to progress with this feature this year and instead invest in other product are...
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Tom Dupuche commented,
Hi John-Paul, Our average file generation time is less than 30 seconds so seems there is another problem happening here. As Christine mentioned, please raise a Support ticket if the problem continu...
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Tom Dupuche commented,
Hi CJ Johnson, Custom roles are displayed in the export file with the name you have chosen. If they are Support custom roles they will be in the Support role column, Chat in the Chat role column. R...
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Tom Dupuche commented,
Hi Cynthia Costa, Happy to say we have built this feature and are currently rolling it out. You should see it on your account by 16th March. See announcement here: https://support.zendesk.com/hc/en...
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Tom Dupuche commented,
Hi Katrina Cain, We use this feedback area for general feature and usability feedback on the Zendesk product. For Support requests please raise a ticket to our team. Details are here, option 1. Tha...
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Tom Dupuche commented,
Hi all, We'll shortly be releasing export team members to CSV (mid to late March) which will include more information than is currently available on the Team members page. I'll be interested to hea...
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Tom Dupuche commented,
Hi Mark Leci, Since the original post we have included the ability to add team members, search, view the Support role and the suspended label. As part of the search field you can do advanced search...
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Tom Dupuche commented,
Hi Josef Prandstetter, You can currently filter by suspended team members using the advanced search feature. For further details have a look at the Search for team members section in the About the ...
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Tom Dupuche commented,
Hi Amjid Khan, The new Team members page does display seat usage as you've noted. We do have plans to include the seats used by each Team member in a future release and also include filter by seat ...
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Tom Dupuche commented,
Hi Jessica Sills, Thanks for your feedback. We have introduced a quicker way to get to the Support user profile. You should see a "Manage in Support" link at the top of the Team member profile in A...