Tom Dupuche

1. People
2. ...
3. Team members and groups
4. Exporting team-member data

Hi CJ Johnson, Custom roles are displayed in the export file with the name you have chosen. If they are Support custom roles they will be in the Support role column, Chat in the Chat role column. R...

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• Tom Dupuche
• Created March 14, 2023 23:20
• 0 votes

1. Community
2. Feedback - Admin Center
3. melhoria em membros da equipe

Hi Cynthia Costa, Happy to say we have built this feature and are currently rolling it out. You should see it on your account by 16th March. See announcement here: https://support.zendesk.com/hc/en...

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• Tom Dupuche
• Created March 09, 2023 01:43
• 0 votes

1. Community
2. Feedback - Admin Center
3. Team members page not showing the correct number of licenses

Hi Katrina Cain, We use this feedback area for general feature and usability feedback on the Zendesk product. For Support requests please raise a ticket to our team. Details are here, option 1. Tha...

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• Tom Dupuche
• Created March 03, 2023 00:38
• 0 votes

1. Community
2. Feedback - Admin Center
3. Save Filters and Additional Columns for Team Member Page

Hi all, We'll shortly be releasing export team members to CSV (mid to late March) which will include more information than is currently available on the Team members page. I'll be interested to hea...

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• Tom Dupuche
• Created February 28, 2023 22:20
• 1 vote

1. Community
2. Feedback - Admin Center
3. Save Filters and Additional Columns for Team Member Page

Hi Mark Leci, Since the original post we have included the ability to add team members, search, view the Support role and the suspended label. As part of the search field you can do advanced search...

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• Tom Dupuche
• Created October 21, 2022 02:25
• 0 votes

1. Community
2. Feedback - Admin Center
3. Team Members view - Suspended

Hi Josef Prandstetter, You can currently filter by suspended team members using the advanced search feature. For further details have a look at the Search for team members section in the About the ...

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• Tom Dupuche
• Created September 30, 2022 03:53
• 0 votes

1. Community
2. Feedback - Admin Center
3. Seats Used

Hi Amjid Khan, The new Team members page does display seat usage as you've noted. We do have plans to include the seats used by each Team member in a future release and also include filter by seat ...

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• Tom Dupuche
• Created September 14, 2022 01:38
• -1 votes

1. Community
2. Feedback - Admin Center
3. Announcing the new Team members page

Hi Jessica Sills, Thanks for your feedback. We have introduced a quicker way to get to the Support user profile. You should see a "Manage in Support" link at the top of the Team member profile in A...

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• Tom Dupuche
• Created August 05, 2022 01:54
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Team members page

Hi Jahn Bronilla, Export won't be part of the first version of the new Team members page but yes will be a feature in the near future. Regards, Tom Dupuche

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• Tom Dupuche
• Created August 04, 2022 01:05
• -1 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Team members page

Hi all, thanks for your feedback, appreciate you spending the time to comment here. Some answers to your questions and comments: Maik Künnemann due to release timing we have not released the seat i...

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• Tom Dupuche
• Created August 03, 2022 23:08
• 0 votes