Volkan Akdugan

1. Community
2. Feedback - Voice (Talk)
3. option for talk agents to set status

Hi all, Omnichannel Routing with unified agent statuses is GA'ed recently. Please check the announcement https://support.zendesk.com/hc/en-us/articles/4948172181658-Announcing-omnichannel-routing-a...

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• Volkan Akdugan
• Created November 21, 2022 16:35
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi,I just wanted to provide a few quick updates. Agent Idle Timeout feature is currently being developed and is planned to be launched in Q1 2023. The capability will be delivered as part of Omnich...

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• Volkan Akdugan
• Created November 02, 2022 17:31
• 0 votes

1. Support
2. ...
3. Tickets
4. About omnichannel routing with unified agent status

Hi Tobias,Agent Availability APIs are currently under development and are expected to be launched as an Early Access Program in Q4 (mainly to allow you to test the endpoints and provide feedback) a...

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• Volkan Akdugan
• Created September 16, 2022 11:40
• 0 votes

1. Support
2. ...
3. Tickets
4. About omnichannel routing with unified agent status

Hi LVBGood news! The new Agent Availability APIs are actually in development at the moment. We are targeting to launch early access program in Q4 this year and general availability in H1 2023. The ...

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• Volkan Akdugan
• Created August 22, 2022 16:54
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi Sydney Neubauer,To clarify, Unified Agent Status will only be available to Agent Workspace customers.

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• Volkan Akdugan
• Created December 01, 2021 20:59
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hello everyone, here's a quick update.We are planing to deliver this feature as part of our Unified Agent Statuses launch within the next 9 months. So, any account that will opt-in to the new unifi...

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• Volkan Akdugan
• Created December 01, 2021 10:25
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. New Feature Request! Automatically change talk status if taking a live chat and vise versa

Hello, we launched the new "focus mode" feature in July that allows your agents to be available for both voice and chat conversations but only serves one channel at a time. Please see the link here...

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• Volkan Akdugan
• Created October 12, 2021 15:27
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi everyone,I know this has been requested by many of our customers for a long time. I have good news, however. We have positioned agent auto-logout as part of an omni-channel effort that aims to u...

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• Volkan Akdugan
• Created October 04, 2021 16:09
• 4 votes

1. Community
2. Feedback - Voice (Talk)
3. option for talk agents to set status

Hi, I have good news. We are currently working on unification of agent statuses across Zendesk Channels with ability to create admin defined custom statuses. With this, agents will be able to set t...

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• Volkan Akdugan
• Created August 31, 2021 14:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Interaction/Agent Capacity Settings

Hi @... I have good news for you. We currently have an Early Access Program for the feature called "Focus Mode" that allows agents to be online for both chat and voice conversations but only serves...

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• Volkan Akdugan
• Created April 01, 2021 14:09
• 0 votes