Volkan Akdugan
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Last activity
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Activity overview
Latest activity by Volkan Akdugan-
Volkan Akdugan commented,
Thanks for the feedback, 이지훈. Could you please elaborate on the use cases you are trying to achieve?
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Volkan Akdugan commented,
Hi Mistyamber Reynolds To enable these use cases we are developing new API set called Agent Availability API, they are currently in EAP. We will launch general availability by end of this month so ...
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Volkan Akdugan commented,
Hello Lloyd, Thanks for reaching out! Please see my answers below. To enable Omnichannel Routing in Zendesk, you need to have the agent workspace enabled and messaging must be enabled at 100%. Yo...
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Volkan Akdugan created an article,
Announcing general availability of the Agent Availability APIs
Announced on Rollout on July 21, 2023 July 21, 2023 Zendesk is excited to announce general availability of the Agent Availability API. What is changing? Previously, agent statuses cou...
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Volkan Akdugan commented,
Hi Rafael, we hope you will benefit from the new APIs! Please feel free to share your feedback in the community once you've start experiencing them.
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Volkan Akdugan created an article,
Announcing the Agent Availability API EAP
Note: The Agent Availability API EAP has ended. It is now fully supported and available for use by all accounts. See Announcing general availability of the Agent Availability APIs. Announced on...
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Volkan Akdugan commented,
Hi Tobias HermannsThank you for your interest in our APIs! Regarding your question, we are thrilled to announce that we will soon be launching a new set of APIs called "Agent Availability APIs". Th...
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Volkan Akdugan commented,
Hi Rina, To be clear, focus mode only supports live Chat and Talk channels. For now, you can set different priorities for incoming workload using Omnichannel Routing. In addition to that, "focus mo...
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Volkan Akdugan commented,
Hi all, Omnichannel Routing with unified agent statuses is GA'ed recently. Please check the announcement https://support.zendesk.com/hc/en-us/articles/4948172181658-Announcing-omnichannel-routing-a...
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Volkan Akdugan commented,
Official comment Hi,I just wanted to provide a few quick updates. Agent Idle Timeout feature is currently being developed and is planned to be launched in Q1 2023. The capability will be delivered as part of Omnich...