Volkan Akdugan

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi Sydney Neubauer,To clarify, Unified Agent Status will only be available to Agent Workspace customers.

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• Volkan Akdugan
• Created December 01, 2021 20:59
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hello everyone, here's a quick update.We are planing to deliver this feature as part of our Unified Agent Statuses launch within the next 9 months. So, any account that will opt-in to the new unifi...

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• Volkan Akdugan
• Created December 01, 2021 10:25
• 0 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. New Feature Request! Automatically change talk status if taking a live chat and vise versa

Hello, we launched the new "focus mode" feature in July that allows your agents to be available for both voice and chat conversations but only serves one channel at a time. Please see the link here...

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• Volkan Akdugan
• Created October 12, 2021 15:27
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Hi everyone,I know this has been requested by many of our customers for a long time. I have good news, however. We have positioned agent auto-logout as part of an omni-channel effort that aims to u...

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• Volkan Akdugan
• Created October 04, 2021 16:09
• 4 votes

Official comment

1. Community
2. Feedback - Voice (Talk)
3. option for talk agents to set status

Hi, I have good news. We are currently working on unification of agent statuses across Zendesk Channels with ability to create admin defined custom statuses. With this, agents will be able to set t...

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• Volkan Akdugan
• Created August 31, 2021 14:46
• 0 votes

Official comment

1. Community
2. Zendesk Product Blog
3. Spotlight on Product: Focus Mode, with Volkan Akdugan

Hi @... As of now, Focus Mode only works with Zendesk Talk and Chat. Third-party voice integrations or social channels are not supported. However, our roadmap includes omni-channel plans that would...

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• Volkan Akdugan
• Created August 04, 2021 15:49
• 0 votes

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Enabling focus mode for voice and chat in the Zendesk Agent Workspace

Hi @...   Focus Mode does not change the existing queueing or routing mechanisms for Zendesk Chat and Talk, the products will always be sending requests as separate channels as they are today. Whe...

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• Volkan Akdugan
• Created August 04, 2021 14:36
• 0 votes

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Enabling focus mode for voice and chat in the Zendesk Agent Workspace

Hi @... Currently, Focus Mode works with only with Zendesk Talk and Chat. 3rd party voice integrations or Social Channels are not supported. However, we have omni-channel plans in our roadmap that ...

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• Volkan Akdugan
• Created August 04, 2021 14:21
• 0 votes

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Enabling focus mode for voice and chat in the Zendesk Agent Workspace

Hi @... Focus Mode works with only with Zendesk Talk and Chat. We don't support 3rd party voice integrations.Thanks,Volkan

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• Volkan Akdugan
• Created August 04, 2021 14:15
• 0 votes