Volkan Akdugan

Zendesk Product Manager

Total activity

42
Last activity

March 17, 2023 14:35
Member since

April 14, 2021 00:09
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1
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18

Activity overview

Latest activity by Volkan Akdugan

Volkan Akdugan commented, March 17, 2023 13:50
Official comment
Hi Martin, Thank you for taking the time to provide us with your feedback. We appreciate your insights and suggestions. With regards to your first point about Talk channel availability in Omnichann...
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- Volkan Akdugan
- Edited March 17, 2023 14:35
- 0 votes
Volkan Akdugan commented, March 08, 2023 17:47
Hi Anton, Exactly! Just to let you know, we've already got various CTI and WFM partners participating in our Early Access Program.
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- Volkan Akdugan
- Created March 08, 2023 17:47
- 0 votes
Volkan Akdugan commented, March 08, 2023 17:46
Hi Lauren Benkov, thank you for your question! The new Agent Availability APIs only provide real-time information about agent availability across channels. However, we're planning a separate initia...
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- Volkan Akdugan
- Created March 08, 2023 17:46
- 0 votes
Volkan Akdugan commented, March 08, 2023 17:02
Hi Rafael, we hope you will benefit from the new APIs! Please feel free to share your feedback in the community once you've start experiencing them.
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- Volkan Akdugan
- Created March 08, 2023 17:02
- 0 votes
Volkan Akdugan created an article, March 07, 2023 18:02
Announcing the Agent Availability API EAP
1. Zendesk updates
2. Developer updates
Announced on EAP starts EAP ends March 7, 2023 March 7, 2023 April 28, 2023 Zendesk is excited to announce an early access program for the Zendesk Agent Availability API. What is ch...
- Volkan Akdugan
- Edited March 27, 2023 16:49
- 7 followers
- 2 comments
- 0 votes
Volkan Akdugan created a post, March 07, 2023 04:42
What are Zendesk Agent Availability APIs?
1. Community
2. Zendesk EAP - Zendesk Agent Availability APIs
We are thrilled to announce that our Agent Availability APIs Early Access Program is now open to all our customers! Our goal is to expose real time agent status and activity information across Zen...
- Volkan Akdugan
- Edited March 07, 2023 05:01
- 4 followers
- 4 comments
- 2 votes
Volkan Akdugan created a post, March 07, 2023 04:41
How do I give feedback or report bugs?
1. Community
2. Zendesk EAP - Zendesk Agent Availability APIs
We want to hear what you have to say about Agent Availability APIs because ultimately we've created this for you. Below, you can find some guidelines on the best ways to let us know what you think....
- Volkan Akdugan
- Edited March 07, 2023 04:57
- 1 follower
- 0 comments
- 0 votes
Volkan Akdugan created a post, March 07, 2023 04:40
How do I sign up for the Agent Availabilities APIs EAP?
1. Community
2. Zendesk EAP - Zendesk Agent Availability APIs
To participate in the EAP, please sign up - here All you have to do is fill in some information and we'll get back to you! Please note that depending on the volume of requests for this EAP, our res...
- Volkan Akdugan
- Edited March 07, 2023 05:02
- 1 follower
- 0 comments
- 0 votes
Volkan Akdugan commented, February 22, 2023 23:22
Hi Tobias HermannsThank you for your interest in our APIs! Regarding your question, we are thrilled to announce that we will soon be launching a new set of APIs called "Agent Availability APIs". Th...
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- Volkan Akdugan
- Created February 22, 2023 23:22
- 0 votes
Volkan Akdugan commented, February 06, 2023 16:40
Hi Rina, To be clear, focus mode only supports live Chat and Talk channels. For now, you can set different priorities for incoming workload using Omnichannel Routing. In addition to that, "focus mo...
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- Volkan Akdugan
- Edited February 06, 2023 16:44
- 1 vote