Volkan Akdugan
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Total activity26
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Last activity
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Activity overview
Latest activity by Volkan Akdugan-
Volkan Akdugan commented,
Official comment Hi, yes we do have plans as part of our next 9 months roadmap to launch Public APIs that will allow getting and updating unified agent statuses across Talk, Support, Messaging channels.
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Volkan Akdugan commented,
Hi Sydney Neubauer,To clarify, Unified Agent Status will only be available to Agent Workspace customers.
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Volkan Akdugan commented,
Official comment Hello everyone, here's a quick update.We are planing to deliver this feature as part of our Unified Agent Statuses launch within the next 9 months. So, any account that will opt-in to the new unifi...
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Volkan Akdugan created an article,
Announcing focus mode for voice and chat in the Zendesk Agent Workspace
Announced on Rollout starts Rollout ends July 12, 2021 July 12, 2021 July 22, 2021 Today, we're thrilled to announce focus mode, a new way of conditional routing based on agent activity bet...
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Volkan Akdugan commented,
Official comment Hello, we launched the new "focus mode" feature in July that allows your agents to be available for both voice and chat conversations but only serves one channel at a time. Please see the link here...
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Volkan Akdugan commented,
Hi everyone,I know this has been requested by many of our customers for a long time. I have good news, however. We have positioned agent auto-logout as part of an omni-channel effort that aims to u...
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Volkan Akdugan commented,
Hi, I have good news. We are currently working on unification of agent statuses across Zendesk Channels with ability to create admin defined custom statuses. With this, agents will be able to set t...
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Volkan Akdugan commented,
Official comment Hi @... As of now, Focus Mode only works with Zendesk Talk and Chat. Third-party voice integrations or social channels are not supported. However, our roadmap includes omni-channel plans that would...
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Volkan Akdugan commented,
Hi @... Focus Mode does not change the existing queueing or routing mechanisms for Zendesk Chat and Talk, the products will always be sending requests as separate channels as they are today. Whe...
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Volkan Akdugan commented,
Hi @... Currently, Focus Mode works with only with Zendesk Talk and Chat. 3rd party voice integrations or Social Channels are not supported. However, we have omni-channel plans in our roadmap that ...