Volkan Akdugan
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Total activity42
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Last activity
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Activity overview
Latest activity by Volkan Akdugan-
Volkan Akdugan commented,
Official comment Hi Martin, Thank you for taking the time to provide us with your feedback. We appreciate your insights and suggestions. With regards to your first point about Talk channel availability in Omnichann...
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Volkan Akdugan commented,
Hi Anton, Exactly! Just to let you know, we've already got various CTI and WFM partners participating in our Early Access Program.
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Volkan Akdugan commented,
Hi Lauren Benkov, thank you for your question! The new Agent Availability APIs only provide real-time information about agent availability across channels. However, we're planning a separate initia...
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Volkan Akdugan commented,
Hi Rafael, we hope you will benefit from the new APIs! Please feel free to share your feedback in the community once you've start experiencing them.
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Volkan Akdugan created an article,
Announcing the Agent Availability API EAP
Announced on EAP starts EAP ends March 7, 2023 March 7, 2023 April 28, 2023 Zendesk is excited to announce an early access program for the Zendesk Agent Availability API. What is ch...
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Volkan Akdugan created a post,
What are Zendesk Agent Availability APIs?
We are thrilled to announce that our Agent Availability APIs Early Access Program is now open to all our customers! Our goal is to expose real time agent status and activity information across Zen...
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Volkan Akdugan created a post,
How do I give feedback or report bugs?
We want to hear what you have to say about Agent Availability APIs because ultimately we've created this for you. Below, you can find some guidelines on the best ways to let us know what you think....
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Volkan Akdugan created a post,
How do I sign up for the Agent Availabilities APIs EAP?
To participate in the EAP, please sign up - here All you have to do is fill in some information and we'll get back to you! Please note that depending on the volume of requests for this EAP, our res...
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Volkan Akdugan commented,
Hi Tobias HermannsThank you for your interest in our APIs! Regarding your question, we are thrilled to announce that we will soon be launching a new set of APIs called "Agent Availability APIs". Th...
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Volkan Akdugan commented,
Hi Rina, To be clear, focus mode only supports live Chat and Talk channels. For now, you can set different priorities for incoming workload using Omnichannel Routing. In addition to that, "focus mo...