Will Poon
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Total activity126
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Last activity
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Member since
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Activity overview
Latest activity by Will Poon-
Will Poon commented,
Hi Laura, Yes, the times are tied to the devices time zone. Thanks, Will
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Will Poon commented,
Hi David, Many thanks for taking the time to write to us. In the mobile app, for Chat tickets, these are supported in the old ticket details UI for Android - Can you go to settings and make sure ...
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Will Poon commented,
Hi Tanya, Thanks for reaching out. Once your agents have a valid log in to Zendesk, they should be able to use our mobile apps, just make sure that the setting is enabled in admin center. More deta...
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Will Poon commented,
Japanese translation provided by Google Translate: こんにちは、フィードバックありがとうございます。今後の検討のために、これをバックログに追加しました。
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Will Poon commented,
Sure Phil, I'll create a ticket now so that we can discuss your specific client further. Thanks, Will
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Will Poon commented,
Hi Phil, Thanks for taking the time to post in our community. In relation to the Chat and Support apps, if your client is using Chat and Support, then they will have to use the two different apps...
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Will Poon commented,
Hi Phil, Thanks for taking the time to post in our community. In relation to the Chat and Support apps, if your client is using Chat and Support, then they will have to use the two different apps...
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Will Poon commented,
Hi Kyara, sorry for the late response. We don't have a way to turn off these notifications for auto solve tickets. The only possible workaround which may or may not work would be to assign all new ...
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Will Poon commented,
Thanks for the information Evan, I'll add this to the Sell teams backlog for future consideration. We'll get back in touch on this thread if we do decide to go ahead with implementing this on mob...
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Will Poon commented,
Hi Evan, Many thanks for your feedback. I'd love to understand your request a bit more so that I can file and log it properly in our internal systems. Do you mean a way to see Zendesk Sell informa...