Will Poon
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Total activity129
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Last activity
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Activity overview
Latest activity by Will Poon-
Will Poon commented,
Hi Kyara, sorry for the late response. We don't have a way to turn off these notifications for auto solve tickets. The only possible workaround which may or may not work would be to assign all new ...
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Will Poon commented,
Hi folks, Thanks for your feedback, unfortunately, we won't be able to add this capability for 2022 as we have been focusing on releasing our new mobile app experience. We'll be looking to improve ...
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Will Poon commented,
Hi Nicola, I wanted to follow up and let you know that this rollout is continuing to be rolled out gradually, if you still don't see the setting, please send me an email at will@zendesk.com along ...
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Will Poon created an article,
Announcing messaging in the iOS Zendesk Support mobile app
Announced on Rollout on November 09, 2022 November 09, 2022 Zendesk has now released an enhanced mobile app experience for the iOS app making it more conversational. This enhancement includ...
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Will Poon commented,
Thanks for your feedback Oliver, We've added this internally to our insights tracker. Thanks, Will
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Will Poon commented,
Hi Tania, Thank you for your comment and sorry to hear you are not enjoying the iOS experience. We are going to be launching a new iOS app experience very soon. Please feel free to leave any feedb...
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Will Poon commented,
Hi Zachary, Thanks for your message, for our first release of the iOS app, we will not support copy and paste of the content but it's on our roadmap to implement this feature. Keep a watch for fu...
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Will Poon created a post,
New Mobile Agent Experience GA'ed on Android
Hi folks, Just a post to let you know that the new agent experience on Android has now been GA'ed. For more information, please see here. Our team want to thank all participants and users who par...
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Will Poon commented,
Hi Chris, The iOS version is scheduled to be released at the end of September. Please keep an eye for an update in the Apple Appstore for a new update. Thanks, Will
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Will Poon commented,
Hi Leonardo, can you confirm what version of the app you are using? The version number is located in the Settings menu at the bottom, it should be 2.x.x. The app version with the new experience i...