Will Poon

Zendesk Product Manager

Total activity

126
Last activity

May 25, 2023 07:27
Member since

April 14, 2021 00:32
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Activity overview

Latest activity by Will Poon

Will Poon commented, May 25, 2023 07:27
Hi Laura, Yes, the times are tied to the devices time zone. Thanks, Will
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- Will Poon
- Created May 25, 2023 07:27
- 0 votes
Will Poon commented, May 16, 2023 13:48
Hi David, Many thanks for taking the time to write to us. In the mobile app, for Chat tickets, these are supported in the old ticket details UI for Android - Can you go to settings and make sure ...
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- Will Poon
- Created May 16, 2023 13:48
- 0 votes
Will Poon commented, May 05, 2023 08:45
Hi Tanya, Thanks for reaching out. Once your agents have a valid log in to Zendesk, they should be able to use our mobile apps, just make sure that the setting is enabled in admin center. More deta...
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- Will Poon
- Created May 05, 2023 08:45
- 0 votes
Will Poon commented, April 27, 2023 07:47
Japanese translation provided by Google Translate: こんにちは、フィードバックありがとうございます。今後の検討のために、これをバックログに追加しました。
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- Will Poon
- Created April 27, 2023 07:47
- 0 votes
Will Poon commented, April 13, 2023 08:17
Sure Phil, I'll create a ticket now so that we can discuss your specific client further. Thanks, Will
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- Will Poon
- Created April 13, 2023 08:17
- 0 votes
Will Poon commented, April 12, 2023 07:37
Hi Phil, Thanks for taking the time to post in our community. In relation to the Chat and Support apps, if your client is using Chat and Support, then they will have to use the two different apps...
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- Will Poon
- Created April 12, 2023 07:37
- 0 votes
Will Poon commented, April 12, 2023 07:37
Hi Phil, Thanks for taking the time to post in our community. In relation to the Chat and Support apps, if your client is using Chat and Support, then they will have to use the two different apps...
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- Will Poon
- Created April 12, 2023 07:37
- 0 votes
Will Poon commented, February 02, 2023 14:58
Hi Kyara, sorry for the late response. We don't have a way to turn off these notifications for auto solve tickets. The only possible workaround which may or may not work would be to assign all new ...
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- Will Poon
- Created February 02, 2023 14:58
- 0 votes
Will Poon commented, January 26, 2023 11:18
Thanks for the information Evan, I'll add this to the Sell teams backlog for future consideration. We'll get back in touch on this thread if we do decide to go ahead with implementing this on mob...
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- Will Poon
- Created January 26, 2023 11:18
- 0 votes
Will Poon commented, January 24, 2023 13:52
Hi Evan, Many thanks for your feedback. I'd love to understand your request a bit more so that I can file and log it properly in our internal systems. Do you mean a way to see Zendesk Sell informa...
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- Will Poon
- Created January 24, 2023 13:52
- 0 votes