Will Poon
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Last activity
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Activity overview
Latest activity by Will Poon-
Will Poon created a post,
New Mobile Agent Experience GA'ed on Android
Hi folks, Just a post to let you know that the new agent experience on Android has now been GA'ed. For more information, please see here. Our team want to thank all participants and users who par...
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Will Poon commented,
Hi Chris, The iOS version is scheduled to be released at the end of September. Please keep an eye for an update in the Apple Appstore for a new update. Thanks, Will
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Will Poon commented,
Hi Leonardo, can you confirm what version of the app you are using? The version number is located in the Settings menu at the bottom, it should be 2.x.x. The app version with the new experience i...
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Will Poon commented,
Hi Chris, This mobile app has gone out to GA now on Android. We are doing a staged roll out so all users should have it by next Friday the 9th September. You can learn more here. Thanks Will
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Will Poon commented,
Hi Tamil, Thank you for raising this issue, our team are aware of this and will have it addressed in an upcoming release. Please keep an eye on our release notes in the Google Playstore for more d...
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Will Poon commented,
Hi Mustafa, We are planning on releasing the new mobile app experience for Android at the end of August and end of September for iOS. If you'd like to sign up to the EAP if you haven't done so, yo...
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Will Poon created an article,
Announcing messaging in the Zendesk Support mobile app
Announced on Rollout on August 1, 2022 August 31, 2022 Later this month, Zendesk will be releasing an enhanced Android conversational mobile support app experience that includes Agent ...
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Will Poon commented,
Hi Christian, We have no updates at the moment on the sound notifications. It is still on our backlog for consideration. Thanks, Will
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Will Poon commented,
Hi folks, Just a follow up to let you know that we've made a new Android release today that improves the HTML rendering in the app. This is available in version 2.23.0 and will be rolled out to th...
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Will Poon commented,
Hi Dustin, thanks for your feedback. I'll pass your feedback onto the web team. Thanks, Will