Yuri Mylis
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Total activity36
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Last activity
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Activity overview
Latest activity by Yuri Mylis-
Yuri Mylis created an article,
Restricting access to projects in your Jira integration
By default, all Jira projects are available through the integration. However, a Jira administrator can restrict access to Jira projects. This feature provides the benefit of limiting access to se...
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Yuri Mylis created an article,
Setting up Zendesk Support for Jira integration
The Jira integration encourages collaboration between product teams and the support team. The Jira v4 integration supports both Atlassian Jira Cloud (OnDemand), Jira Data Center, and Jir...
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Yuri Mylis created an article,
Linked tickets reporting
The Zendesk for Jira integration allows Jira issues to be sorted by the number of Zendesk Support tickets linked to each issue. This can help your developers prioritize their work by elevating Ji...
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Yuri Mylis created an article,
Using the Slack for Zendesk Support integration
Once the Slack for Zendesk Support integration has been installed and configured, users can create and comment on Zendesk Support tickets. This article includes the following topics: Viewing tic...
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Yuri Mylis created an article,
Understanding, installing, and configuring the Slack for Zendesk Support integration
The Slack for Zendesk Support is a Built by Zendesk integration that connects a single Zendesk subdomain to a Slack workspace. It allows you to interact with Zendesk Support tickets in your Slack...
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Yuri Mylis created an article,
Using the Jira field syncing feature
The field syncing feature enables near real time syncing of data between Zendesk Support and Jira. This provides information sharing between the two systems for better collaboration between suppo...
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Yuri Mylis created an article,
Updating a ticket when the status of a Jira issue changes
Jira can automatically update a Zendesk Support ticket linked to a Jira issue when the status of the issue changes in a Jira workflow. A Jira workflow is the set of statuses and transitions that ...
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Yuri Mylis created an article,
Configuring a Jira Cloud webhook for field syncing
When saving field mappings to enable the field syncing, the Zendesk Support for Jira add-on registers a Jira webhook. The webhook is designed to be triggered whenever a linked issue is updated, m...
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Yuri Mylis created an article,
Using the Zendesk Support for Jira integration
The Jira integration encourages collaboration between product teams and the support team. For example, after a customer reports a bug in a ticket, the agent can file a bug in Jira directly from y...
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Yuri Mylis commented,
I can see that this feature is something many have been asking for, unfortunately development resources are limited and we've been prioritizing other integration work above this feature. Please con...