Zac Garcia

Zendesk Product Manager

Total activity

83
Last activity

April 27, 2023 22:41
Member since

May 06, 2021 15:47
Following

0 users
Followed by

0 users
Votes

3
Subscriptions

42

Activity overview

Latest activity by Zac Garcia

Zac Garcia commented, April 10, 2023 20:13
Hi Paul- Thanks for this feedback! Could you share a little more about ticket priority in your organization and how your agents use it to prioritize work? What types of labels would be meaningful t...
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- Zac Garcia
- Created April 10, 2023 20:13
- 0 votes
Zac Garcia commented, March 31, 2023 20:56
Hi everyone!Thanks for your passionate feedback around auto-refresh for Views. We’re still reading and taking it all in, and apologize for the length of time between updates. Based on the above, I’...
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- Zac Garcia
- Created March 31, 2023 20:56
- 0 votes
Zac Garcia created an article, January 31, 2023 20:52
Announcing dynamic content for Unified Agent Status
1. Zendesk updates
2. Announcements
Announced on Rollout starts Rollout ends January 31, 2023 January 31, 2023 January 31, 2023 We're excited to announce that Unified Agent Status now supports dynamic content. What's ...
- Zac Garcia
- Edited February 01, 2023 23:25
- 3 followers
- 1 comment
- 0 votes
Zac Garcia created an article, January 11, 2023 16:05
Why aren't my keyboard shortcuts working?
Question I have keyboard shortcuts enabled for my account, but they aren't working properly. Why? Answer Any third-party apps or extensions that use keyboard shortcuts aren't supported and will in...
- Zac Garcia
- Edited January 16, 2023 08:23
- 1 follower
- 0 comments
- 0 votes
Zac Garcia created an article, January 06, 2023 14:26
Announcing idle timeout for unified agent statuses
1. Zendesk updates
2. Announcements
Announced on Rollout starts Rollout ends January 17, 2023 January 17, 2023 January 23, 2023 We're excited to announce an enhancement to unified agent statuses: idle timeout. What's c...
- Zac Garcia
- Edited January 20, 2023 17:48
- 10 followers
- 10 comments
- 4 votes
Zac Garcia commented, January 03, 2023 21:27
Hi Chris Hynes - sometimes, apps installed on your computer (or custom keyboard shortcut combos set in the operating system) can interfere with the Zendesk keyboard shortcuts. Settings in the opera...
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- Zac Garcia
- Created January 03, 2023 21:27
- 0 votes
Zac Garcia commented, January 03, 2023 18:29
Hi Ed! This doesn't appear to be a widespread issue and may be related to a browser extension or conflicting apps with similar keyboard shortcuts on the Windows machine. I'll go ahead and create a ...
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- Zac Garcia
- Created January 03, 2023 18:29
- 0 votes
Zac Garcia commented, December 02, 2022 20:18
We'll reach out over email!
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- Zac Garcia
- Created December 02, 2022 20:18
- 0 votes
Zac Garcia commented, December 02, 2022 15:46
Hannah Lucid - thanks for this feedback. Views is clearly the preferred starting place for agents right now, and the Dashboard is often skipped over when agents logged in. We'd like to make the Das...
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- Zac Garcia
- Edited December 02, 2022 15:46
- 0 votes
Zac Garcia commented, December 02, 2022 15:43
Thanks to Philippe and Alec for some detailed and actionable feedback. I want to share a couple of things in response. Philippe B. - we want to solve the problem of tickets falling to the back of t...
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- Zac Garcia
- Created December 02, 2022 15:43
- 1 vote