Zac Garcia
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Total activity70
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Last activity
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Activity overview
Latest activity by Zac Garcia-
Zac Garcia commented,
We'll reach out over email!
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Zac Garcia commented,
Hannah Lucid - thanks for this feedback. Views is clearly the preferred starting place for agents right now, and the Dashboard is often skipped over when agents logged in. We'd like to make the Das...
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Zac Garcia commented,
Thanks to Philippe and Alec for some detailed and actionable feedback. I want to share a couple of things in response. Philippe B. - we want to solve the problem of tickets falling to the back of t...
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Zac Garcia commented,
Official comment Hi everyone! I'm Zac with our Product team. We're making the Dashboard better, with a focus on how it optimizes an agent's daily productivity. The vision is to make it a central, seamless space for...
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Zac Garcia commented,
Hi all, Thank you for the deep engagement over dragging and dropping. Tabs are an important part of how work is managed in Zendesk, and we recognize that dragging and dropping is one function that ...
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Zac Garcia commented,
Hi all - I'm dropping in to share that we're aware of the ask here, and while we have some exciting plans to continue enabling agents to be productive in the near future, we don't have an update ab...
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Zac Garcia commented,
Hi Jake- thanks for sharing this feedback! We'll take this into account for Native Ticket Redaction in Agent Workspace.
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Zac Garcia commented,
Alan apologies for the delay on replying to your question - could you describe the business rules you're concerned about creating a conflict for? Really, there is no risk of conflict, since the adm...
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Zac Garcia commented,
Hi Shayan! I'm excited you are interested in the feature! When you go to Search and select one or more tickets, do you see the new toolbar there? As mentioned in the announcement, this is rolled ou...
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Zac Garcia commented,
Hi Ben! As of today this is available in all Zendesk instances! We had a couple of wrinkles to iron out but are really excited to be fully rolled out and are looking forward to your feedback!