Zac Garcia
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Total activity48
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Last activity
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Activity overview
Latest activity by Zac Garcia-
Zac Garcia commented,
Hi Chris! Thanks for checking in and letting us know. I am glad to know you were watching this space! We had a little delay in the rollout but should complete it by next Monday (June 27). We'll be ...
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Zac Garcia created an article,
Announcing interface improvements to managing tickets in bulk
Announced on Rollout starts Rollout ends June 2, 2022 June 13, 2022 June 27, 2022 What is changing? Starting June 13, a new way to manage tickets in bulk will appear in your Views and Searc...
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Zac Garcia commented,
Official comment Hi David, Thanks for sharing this! We're looking at ways to improve the print ticket feature, and are keenly aware of the needs around (2) - Optional internal comment inclusion. You're not the firs...
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Zac Garcia commented,
Hi David! Thanks for sharing this feedback. Since you've brought this up, it's on our radar to prioritize and look into. While we're on the topic, it's clear your team uses keyboard shortcuts exten...
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Zac Garcia commented,
Hi Nathan! Thanks for sharing this feedback. I'd love to learn a little more. Macros actions are typically pre-defined inputs, which corresponds well with a dropdown field composed of a set of defi...
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Zac Garcia commented,
Hi Jack, thanks for this feedback! I wanted to check whether you're aware of this article: Working with tickets. Specifically, there's a section that describes how to automatically go to the next t...
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Zac Garcia commented,
Official comment Hi Alex! We received similar feedback last week after releasing some minor improvements that should have included this key detail! I'm grateful you took the time to call this out and want to point ...
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Zac Garcia commented,
Official comment Hi Wayne! I appreciate you taking the time to call this out. You should see this behavior return to normal within the next couple of days! Our team made some small improvements to this flow and is ...
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Zac Garcia commented,
Official comment Hello to all who have jumped into this conversation - thank you for taking the time to share your feedback and concerns! Our roadmap planning is coming up and I will add this to our list of request...
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Zac Garcia commented,
Hi all, I came across this thread and perused the comments, and was curious if the following app meets the need for excluding internal comments: https://www.zendesk.com/apps/support/print-ticket-hi...