
Zac Garcia
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Total activity83
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Last activity
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Activity overview
Latest activity by Zac Garcia-
Zac Garcia commented,
Hi Paul- Thanks for this feedback! Could you share a little more about ticket priority in your organization and how your agents use it to prioritize work? What types of labels would be meaningful t...
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Zac Garcia commented,
Hi everyone!Thanks for your passionate feedback around auto-refresh for Views. We’re still reading and taking it all in, and apologize for the length of time between updates. Based on the above, I’...
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Zac Garcia created an article,
Announcing dynamic content for Unified Agent Status
Announced on Rollout starts Rollout ends January 31, 2023 January 31, 2023 January 31, 2023 We're excited to announce that Unified Agent Status now supports dynamic content. What's ...
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Zac Garcia created an article,
Why aren't my keyboard shortcuts working?
Question I have keyboard shortcuts enabled for my account, but they aren't working properly. Why? Answer Any third-party apps or extensions that use keyboard shortcuts aren't supported and will in...
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Zac Garcia created an article,
Announcing idle timeout for unified agent statuses
Announced on Rollout starts Rollout ends January 17, 2023 January 17, 2023 January 23, 2023 We're excited to announce an enhancement to unified agent statuses: idle timeout. What's c...
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Zac Garcia commented,
Hi Chris Hynes - sometimes, apps installed on your computer (or custom keyboard shortcut combos set in the operating system) can interfere with the Zendesk keyboard shortcuts. Settings in the opera...
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Zac Garcia commented,
Hi Ed! This doesn't appear to be a widespread issue and may be related to a browser extension or conflicting apps with similar keyboard shortcuts on the Windows machine. I'll go ahead and create a ...
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Zac Garcia commented,
We'll reach out over email!
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Zac Garcia commented,
Hannah Lucid - thanks for this feedback. Views is clearly the preferred starting place for agents right now, and the Dashboard is often skipped over when agents logged in. We'd like to make the Das...
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Zac Garcia commented,
Thanks to Philippe and Alec for some detailed and actionable feedback. I want to share a couple of things in response. Philippe B. - we want to solve the problem of tickets falling to the back of t...