Zac Garcia
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Articles
Recent activity by Zac Garcia-
Announcing dynamic content for Unified Agent Status
Announced on Rollout starts Rollout ends January 31, 2023 January 31, 2023 January 31, 2023 We're excited to announce that Unified Agent Status now supports dynamic content. What's ...
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Announcing idle timeout for unified agent statuses
Announced on Rollout starts Rollout ends January 17, 2023 January 17, 2023 January 23, 2023 We're excited to announce an enhancement to unified agent statuses: idle timeout. What's c...
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Why aren't my keyboard shortcuts working?
Question I have keyboard shortcuts enabled for my account, but they aren't working properly. Why? Answer Any third-party apps or extensions that use keyboard shortcuts aren't supported and will in...
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Announcing the Zendesk agent statuses EAP
Update: The EAP has now closed and agent status is part of the omnichannel routing beta. For details, see About omnichannel routing (beta). We are excited to announce an early access program (E...
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Announcing interface improvements to managing tickets in bulk
Announced on Rollout starts Rollout ends June 2, 2022 June 13, 2022 June 27, 2022 What is changing? Starting June 13, a new way to manage tickets in bulk will appear in your Views and Searc...