Zac Garcia
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Recent activity by Zac Garcia-
Hi Chris Hynes - sometimes, apps installed on your computer (or custom keyboard shortcut combos set in the operating system) can interfere with the Zendesk keyboard shortcuts. Settings in the opera...
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Hi Ed! This doesn't appear to be a widespread issue and may be related to a browser extension or conflicting apps with similar keyboard shortcuts on the Windows machine. I'll go ahead and create a ...
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We'll reach out over email!
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Hannah Lucid - thanks for this feedback. Views is clearly the preferred starting place for agents right now, and the Dashboard is often skipped over when agents logged in. We'd like to make the Das...
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Thanks to Philippe and Alec for some detailed and actionable feedback. I want to share a couple of things in response. Philippe B. - we want to solve the problem of tickets falling to the back of t...
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Official comment Hi everyone! I'm Zac with our Product team. We're making the Dashboard better, with a focus on how it optimizes an agent's daily productivity. The vision is to make it a central, seamless space for...
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Hi all, Thank you for the deep engagement over dragging and dropping. Tabs are an important part of how work is managed in Zendesk, and we recognize that dragging and dropping is one function that ...
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Hi all - I'm dropping in to share that we're aware of the ask here, and while we have some exciting plans to continue enabling agents to be productive in the near future, we don't have an update ab...
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Hi Jake- thanks for sharing this feedback! We'll take this into account for Native Ticket Redaction in Agent Workspace.
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Alan apologies for the delay on replying to your question - could you describe the business rules you're concerned about creating a conflict for? Really, there is no risk of conflict, since the adm...