Zac Renault
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Total activity21
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Last activity
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Activity overview
Latest activity by Zac Renault-
Zac Renault created an article,
Why is there a discrepancy in Served chats between Analytics and Explore?
Question Why does the number of Served chats in Zendesk Chat Analytics dashboard differ from Zendesk Explore? Answer Analytics doesn't include chats with the Chat completion value of Not Engaged ...
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Zac Renault created an article,
Customers are not receiving emails (Video)
Question I receive customer emails but customers are not receiving our replies. I add public comments on tickets, but the end users do not receive the notifications we send. How can I solve this is...
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Zac Renault created an article,
How can I duplicate a query in Explore?
Question I want to edit an existing query in Explore without losing the original one. Is it possible to make a copy of the original query? Answer Yes. Instead of creating an entirely new query fro...
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Zac Renault commented,
Hi,Thanks for your patience.A fix has been pushed by our developer team and your issue regarding the DATE_FORMAT function not working as expected as wrongly including the full timestamp should now ...
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Zac Renault commented,
Hi Hannes, Could you please create a ticket for our support and provide the URL of a query for which you have this issue and we'll be happy to investigate this issue. We're looking forward to hear...
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Zac Renault commented,
Hi Jahn, Could you please create a ticket for our support and enable access to your account as well as providing the URL of query for which you have this issue and we'll be happy to investigate thi...