Zsa Trias
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Total activity334
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Last activity
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Activity overview
Latest activity by Zsa Trias-
Zsa Trias created an article,
Service Incident - November 16th, 2023 - Support | All Pods - Delays in sending messages via Facebook API
Summary On November 16, 2023 from 20:10 UTC to UTC, Zendesk Support customers using Facebook messaging channels experienced intermittent outbound message delivery failures to their end users. Timel...
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Zsa Trias created an article,
Service Incident - November 14, 2023 - Support | Pods 15, 26, 28 - Outbound email notification delays
Summary From November 13, 2023 at 18:26 UTC until November 14, 2023 at 09:18 UTC, a small subset of Zendesk Support customers on Pods 15, 26 and 28 experienced outbound email notification delays. T...
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Zsa Trias commented,
Hello there, I will create a ticket for your inquiry so we can investigate further the behavior that you have experienced. You should receive a separate email from me.
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Zsa Trias commented,
Hello Elizabeth, Let me create a ticket for your inquiry so we can look into your account. You will receive a separate email for the ticket that I am going to create.
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Zsa Trias commented,
Hello Liam, AskNicely is a third-party, so we do not have information about how it works, but to answer your question about tagging tickets, there is currently no way to tag tickets via business ru...
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Zsa Trias commented,
Hello Omar, "Automatic ticket tagging" is a feature where tags are added based on ticket content. If you don't have this setting enabled, you may also want to look into the user's tags and the orga...
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Zsa Trias commented,
Hello Hannah! In the filter configuration, the option to 'link with' is used to match up the same fields from different datasets. But for time filters, you can simply pick all the ones you need fro...
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Zsa Trias commented,
Hello Tyler, Justin, This behavior in the Advanced Search app seems to be related to this announcement: Temporary disablement of the Export Search Results API endpoint for some agents The workarou...
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Zsa Trias commented,
Hello Sai, Unfortunately, we do not have a trigger condition that is based on the CC'd users. If you add these users manually on the CC field, you can probably also add a tag depending on the user...
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Zsa Trias commented,
Hello Steve, We could only change the color for Constant trend lines, both Linear and Polynomial trend lines would match the color of the metric itself.