Zsa Trias

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15
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March 25, 2022 07:05
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April 16, 2021 14:41
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Activity overview

Latest activity by Zsa Trias

Zsa Trias created an article, March 25, 2022 07:05
Service Incident - March 25th, 2022 - Support | Multiple Pods - Blank ticket screen issue
1. Zendesk updates
2. Service notifications
Summary From March 24, 2022 at 19:00 UTC until March 25 at 10:00 UTC, a subset of Zendesk Support customers on multiple Pods experienced blank ticket screens when loading tickets in the product. Ti...
- Zsa Trias
- Edited March 31, 2022 05:25
- 5 followers
- 1 comment
- 0 votes
Zsa Trias commented, February 01, 2022 03:41
Hello Shelley, There could only be just one tag associated with a checkbox field. If you need to add more tags, I would suggest creating a business rule that would place an additional tag/s on a ti...
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- Zsa Trias
- Created February 01, 2022 03:41
- 0 votes
Zsa Trias commented, July 13, 2021 04:13
Hello Oriol, Let me create a ticket on your behalf so we can troubleshoot this further.
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- Zsa Trias
- Created July 13, 2021 04:13
- 0 votes
Zsa Trias commented, July 12, 2021 08:17
Hello Oriol! This seems to be a configuration on Gmail's side. I have found this relevant article from Gmail Help about how to Group emails into conversations.
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- Zsa Trias
- Created July 12, 2021 08:17
- 0 votes
Zsa Trias commented, July 05, 2021 07:03
Hello there! Notifications are sent via business rules. You can check in the events of the ticket which triggers ran upon the creation of the ticket and when the chat ended. For more information o...
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- Zsa Trias
- Created July 05, 2021 07:03
- 1 vote