Zsa Trias
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Last activity
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Activity overview
Latest activity by Zsa Trias-
Zsa Trias created an article,
My custom ticket field attribute is not returning any results
Issue symptoms I created a custom attribute for a custom ticket field, and the attribute is not returning the expected field values. Default reporting on the custom ticket field returns a value. Wh...
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Zsa Trias created an article,
Service Incident - March 25th, 2022 - Support | Multiple Pods - Blank ticket screen issue
Summary From March 24, 2022 at 19:00 UTC until March 25 at 10:00 UTC, a subset of Zendesk Support customers on multiple Pods experienced blank ticket screens when loading tickets in the product. Ti...
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Zsa Trias commented,
Hello Shelley, There could only be just one tag associated with a checkbox field. If you need to add more tags, I would suggest creating a business rule that would place an additional tag/s on a ti...
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Zsa Trias commented,
Hello Oriol, Let me create a ticket on your behalf so we can troubleshoot this further.
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Zsa Trias commented,
Hello Oriol! This seems to be a configuration on Gmail's side. I have found this relevant article from Gmail Help about how to Group emails into conversations.
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Zsa Trias commented,
Hello there! Notifications are sent via business rules. You can check in the events of the ticket which triggers ran upon the creation of the ticket and when the chat ended. For more information o...