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helen moskowich

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Latest activity by helen moskowich

helen moskowich commented,

Community comment Discussion - Tips and best practices from the community

Thank you guys for the suggestions,

I think I have no choice but to do the auto replay from Facebook itself

The Facebook SLA is too important from being ignored

View comment · Posted Dec 14, 2019 · helen moskowich

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helen moskowich commented,

Community comment Discussion - Tips and best practices from the community

Hi Brett, thank for the quick answer,

truth is - most of my tickets come from facebook so I need a solution for those kinds of tickets

any other idea?

View comment · Posted Dec 10, 2019 · helen moskowich

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helen moskowich commented,

Community comment Discussion - Tips and best practices from the community

Hi @andreas and thank you so much for the detailed guide!

 

I'm having a problem with the SLA because of the auto replay implantation

my SLA was 4 hours for the first replay and 4 hours for the second replay,

since the implantation the auto replay "count" as a first replay

the SLA "first replay" is shot when the auto replay shot instead of my agent first respond.

Any creative idea? 

 

View comment · Posted Dec 09, 2019 · helen moskowich

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