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helen moskowich
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by helen moskowich
helen moskowich commented,
Thank you guys for the suggestions,
I think I have no choice but to do the auto replay from Facebook itself
The Facebook SLA is too important from being ignored
View comment · Posted Dec 14, 2019 · helen moskowich
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helen moskowich commented,
Hi Brett, thank for the quick answer,
truth is - most of my tickets come from facebook so I need a solution for those kinds of tickets
any other idea?
View comment · Posted Dec 10, 2019 · helen moskowich
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helen moskowich commented,
Hi @andreas and thank you so much for the detailed guide!
I'm having a problem with the SLA because of the auto replay implantation
my SLA was 4 hours for the first replay and 4 hours for the second replay,
since the implantation the auto replay "count" as a first replay
the SLA "first replay" is shot when the auto replay shot instead of my agent first respond.
Any creative idea?
View comment · Posted Dec 09, 2019 · helen moskowich
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