helen moskowich
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Recent activity by helen moskowich-
Thank you guys for the suggestions, I think I have no choice but to do the auto replay from Facebook itself The Facebook SLA is too important from being ignored
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Hi Brett, thank for the quick answer, truth is - most of my tickets come from facebook so I need a solution for those kinds of tickets any other idea?
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Hi @andreas and thank you so much for the detailed guide! I'm having a problem with the SLA because of the auto replay implantation my SLA was 4 hours for the first replay and 4 hours for the sec...