Fabrice Dowling
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Recent activity by Fabrice Dowling-
Thanks @... I've updated the post now. I was thinking, would the upcoming new feature to be released, Group SLA's, solve this request, given that we'll be able to assign specific SLA's to groups ra...
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Adding my support to this. In our organisation, we receive quite a lot of follow ups a month or so after the initial contact, which we actually want, however I've no idea on how to validate this us...
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I'm voting for this also. Would be hugely beneficial to know the % engagement rate of certain triggers that we fire. At the moment, as has been mentioned above, I can see how many chats were starte...
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Ok great, thanks for the update Dane I'll reach out to our AE and see if they can help.
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Dane I've this issue also. I've created my Sandbox environment to test Agent Workspace, which I've enabled, but Side Conversations isn't available to enable? I'm on Enterprise Suite and Side Conver...
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Thanks for the suggestion Hillary. I see what you're suggesting however, as you mentioned, it doesn't exactly cover what I'm looking for. Surely there must be a way to measure response times once ...