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Is there a way to find out average Next Reply Time?
Post Title: Calculate Next Reply Time as a value Feature Request Summary: I would like to have Next Reply Time as a metric, in the same way as First Reply Time. Description/Use Cases: We have...
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Reply Time metrics after assigning to different group
AnsweredI'm looking for a way to measure the response time after a ticket is assigned to a different group. Currently a ticket arrives and is assigned to Group 1 with default SLA policy applied. First Rep...
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Type a message field not visible on mobile browser
We're about to launch Messaging and the new widget, however after testing for a number of weeks where everything seemed to be fine, we've noticed that in the past week when we open the messaging wi...