Kerry Charlton (consultant ask Spencer)
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Recent activity by Kerry Charlton (consultant ask Spencer)-
WhatsApp/Messaging Agent Work Space
AnsweredWhen the Agent Workspace is activated WhatsApp has to be connected via Messaging channels, as it has to be when Agent Workspace is enabled Messaging tickets i.e WhatsApp is presented to agents via...
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Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doesn't respond and remains idle
We have spoken to Zendesk Support who has confirmed it is not currently possible to create a Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doe...
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Explore Datasets
We are finding Explore to be fairly restricted as you aren't able to compile reports with mixed datasets. For example: We would like to be able to build a report that will track the following: Ti...