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이지훈(maclaude)'s Avatar

이지훈(maclaude)

Joined Apr 15, 2021

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Last activity Feb 21, 2025

Zendesk Luminary

ASK.ahnlab.com

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ACTIVITY OVERVIEW

Latest activity by 이지훈(maclaude)

이지훈(maclaude) commented,

Community comment Feedback - Ticketing system (Support)

to. Vitalii Petrus

 

You can detect changes to fields in your organization with webhook events.

https://developer.zendesk.com/api-reference/webhooks/event-types/organization-events/

 

 

View comment · Edited Jan 16, 2025 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment Feedback - Ticketing system (Support)

As of now, you have no choice but to use the Audit Log API to achieve your goal.
The Audit Log records changes to custom organization fields.


I think you can use the following methods.

1) Write code to periodically fetch the Audit Log API.
2) If there is a change in the organization field in the fetched Audit Log, parse only the corresponding log using a regular expression and save it.
3) Send the saved information to another service using the API.

View comment · Edited Jan 16, 2025 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment 한국어 커뮤니티

네 맞습니다.

상담원 전용 티켓 필드는 아무리 외부에서 필드 값을 지정하려 해도 권한이 없으므로 설정할 수 없을 겁니다.

 

최종 사용자 권한 필드로 설정 후 new-request 페이지와 request 페이지 우측 필드 nav 영역에서 숨기시는 방법 밖에는 없을 듯 하네요. 

View comment · Posted Jan 14, 2025 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment Feedback - Help Center (Guide)

hi. Katarzyna

 

The EAP for the new editor you mentioned seems to be something that agents use when writing articles. But the editor I want is the one that end users use when writing ticket comments or when writing requests in the description field when submitting a ticket. Of course, we are using WYSIWYG in our help center theme.

 

Is there any news about the help center theme editor?

View comment · Posted Jan 14, 2025 · 이지훈(maclaude)

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이지훈(maclaude) commented,

CommentCustom data

When importing a custom object, it is not imported in the order of the CSV rows. Since I cannot sort the custom object, this list is displayed as is to the end user or agent. If the custom object is a number, it is not sorted, which confuses the users.

 

1) Is there any way to import a custom object in CSV order?

2) Do you plan to support sorting in custom objects? (Like the ticket field option)

View comment · Posted Jan 13, 2025 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment Feedback - Ticketing system (Support)

I think today is December 40, 2024.

View comment · Posted Jan 08, 2025 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment 한국어 커뮤니티

트래픽 때문에 그러시는 건가요? 아니면 개인정보 때문인가요?

제가 알기로는 방법이 없습니다. 

tickets API를 쓰신다면 조회 된 모든 속성/값을 다 받아 오는 수 밖에는 없습니다.

View comment · Posted Dec 26, 2024 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment 한국어 커뮤니티

네 그건 방법이 없습니다.

그래서 사용자들이 사용자 지정 번역 기능(수동 번역)을 요구했고 현재 번거롭더라도 각각의 플로우에 수동 번역을 넣어서 사용하고 있는 실정입니다.

View comment · Posted Dec 26, 2024 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment Feedback - Help Center (Guide)

Tick ​​tock tock tock~
There are only two weeks left in 2024.
Will this request carry over to 2025?

View comment · Posted Dec 18, 2024 · 이지훈(maclaude)

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이지훈(maclaude) commented,

Community comment Feedback - Chat and Messaging (Chat)

Tick ​​tock tock tock~
There are only two weeks left in 2024.
Will this request carry over to 2025?

View comment · Posted Dec 18, 2024 · 이지훈(maclaude)

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