jihoon Lee

1. Community
2. 한국어 커뮤니티
3. 챗봇에서 로그인을 요구하는 방법

안녕하세요. 메시징의 경우에 따로 인증 설정을 하면 헬프 센터에 로그인하면 채팅 진입 시 사용자 식별이 자동으로 됩니다. https://support.zendesk.com/hc/en-us/articles/4411666638746-Authenticating-end-users-in-messaging-for-the-Web-Widget-and-mobile-S...

• View comment
• jihoon Lee
• Created May 19, 2023 02:07
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Additional Bulk Article - "Publish in section"

I'm crying in front of the 6000+ articles that need to be moved within this year for the help center revamp. Hurry up and let me use article MultiReplacement.

• View comment
• jihoon Lee
• Created May 17, 2023 02:34
• 0 votes

1. Agent guide
2. Ticket basics
3. Writing drafts of public replies in tickets

That's a nice feature. thank you. Is there any way for agents to use draft mode only for the channels they want? For example, I want to use draft mode for chat tickets and not draft mode for email ...

• View comment
• jihoon Lee
• Created May 17, 2023 02:13
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing semantic search in Guide

Hi everyone?Has anyone applied semantic search? If so, can you tell me your domain? I'd like to see how this works.

• View comment
• jihoon Lee
• Created May 16, 2023 23:55
• 0 votes

1. Community
2. Zendesk Support EAP - Zendesk & ChatGPT integration
3. Announcing the Summarization & Text Enhancing EAP

sound great.

• View comment
• jihoon Lee
• Edited May 16, 2023 02:53
• 0 votes

1. Community
2. 한국어 커뮤니티
3. 고객이 전달을 하는 경우 ZENDESK에서 이전 메일을 인식하지 못하는 문제

안녕하세요. 우선 이메일의 코멘트를 바라보는 것에는 두가지 시각이 있는 것으로 보입니다. 기존의 문의 내용의 흐름을 모두 보고 싶다. Vs. 최신 코멘트 내용만 보고 싶다. 말씀하시는 부분은 후자입니다. 전자는 지금 메일만 봐도 문의 내용의 전체 흐름을 알 수 있다는 장점이 있고, 반대로 내용이 지저분해진다는 단점이 있습니다. 반대로 후자는 정확이 전...

• View comment
• jihoon Lee
• Created May 10, 2023 00:33
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About semantic search and how it works

It's what I was expecting! Are there any plans to apply it to the Korean help center? If so, when?

• View comment
• jihoon Lee
• Created May 03, 2023 03:55
• 0 votes

1. Support
2. ...
3. Account settings of the ticketing system
4. Is there a dark mode for Zendesk Support?

I just need to put the color list for dark mode into the css of the Copenhagen theme using "prefers-color-scheme: dark". Will this take a long time?

• View comment
• jihoon Lee
• Created May 01, 2023 23:50
• 1 vote

1. Zendesk updates
2. Developer updates
3. Announcing the Agent Availability API EAP

I have been testing the Agent availability API as soon as it was released. My main concern is the fairness of the ticket assignment system in omnichannel routing.  Clear predictions were needed on ...

• View comment
• jihoon Lee
• Edited April 28, 2023 09:50
• 0 votes

1. Support
2. ...
3. Ticket customization
4. About custom layouts with layout builder (EAP)

I have been waiting for this feature for a long time. Thank you for the update. However, it should be possible to use multiple layouts simultaneously and apply each layout to the suitable agent or ...

• View comment
• jihoon Lee
• Created April 27, 2023 07:54
• 5 votes