이지훈

1. Community
2. Feedback - Chat and Messaging (Chat)

We are using multiple brands. I set up a messaging channel for each brand, and each bot is also using a brand channel. And I tried to link to Brand B's help center articles in the flow builder of B...

• 이지훈
• Created January 09, 2023 06:57
• 2 followers
• 3 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

We provide to the requester with a predefined description template for the ticket description field with the js code below. document.getElementById("<P>1234</p><P>1234</p><P>1234</p><P>1234</p><P>1...

• 이지훈
• Created October 27, 2022 06:25
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

I would like to disable some drop-down ticket field based on the value of other ticket field. I found a jquery code to hide a ticket field through a search. $('.form-field.request_custom_fields_xx...

• 이지훈
• Edited July 07, 2022 04:55
• 2 followers
• 5 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

I think the width occupied by the ticket field in the ticket form is very wide. The width of the ticket field always occupies 100% of the width of the ticket form. I'm just looking for someone who...

• 이지훈
• Created June 17, 2022 02:19
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

I like to use checkboxes in guide theme. However, the current checkbox is displayed to end users as shown below left in the guide. This looks very strange. It's like someone will say to me, "Did yo...

• 이지훈
• Created May 12, 2022 00:42
• 3 followers
• 18 comments
• 0 votes

1. Community
2. Feedback - Help Center (Guide)

As some of you may know, article attachments are affected by the article's "visible to". Even if someone knows the permalink of an attachment or image attached to an article, they cannot view or do...

• 이지훈
• Edited December 31, 2021 02:01
• 1 follower
• 0 comments
• 0 votes

1. Community
2. 한국어 커뮤니티

한국에서는 올해 데이터 3법이 발효되었습니다. https://www.korea.kr/special/policyCurationView.do?newsId=148867915 이에 따라 개인정보 가명화와 비식별화가 앞으로는 대두가 될 것입니다. zendesk의 티켓 화면에서 기본적으로 표시되는 이름과 이메일 주소부터 비식별화가 필요합니다.   마스킹의 예시...

• 이지훈
• Created December 23, 2021 05:12
• 3 followers
• 0 comments
• 2 votes

1. Community
2. Feedback - Help Center (Guide)

When an article is archived, a log is left in " Guide > Article Management > History". But when I delete an article, no log is left.Even if I archive and delete an article, the archive log that was...

• 이지훈
• Edited December 14, 2021 03:53
• 4 followers
• 3 comments
• 7 votes

1. Community
2. 한국어 커뮤니티

고맙습니다. 반갑습니다.  

• 이지훈
• Created December 10, 2021 02:23
• 1 follower
• 1 comment
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)

Before we applied the agent workspace, there were dividing lines between messages. However, after applying it, there is no dividing line, making it difficult to visually identify the boundaries of ...

• 이지훈
• Created May 06, 2021 05:21
• 4 followers
• 2 comments
• 2 votes