Robert Brindley
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Activity overview
Latest activity by Robert Brindley-
Robert Brindley commented,
Great to hear you're making progress with this. We're working towards being off Insights for the end of the calendar year - as per the advice we've had from Zendesk. The problem I'm presented with...
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Robert Brindley created a post,
Chat Concurrency : Explore reporting is an incomplete replacement for Insights
PlannedWe use the chat concurrency data in insights. The data is so far unavailable in Explore. We use this data extensively to manage agent performance, with the move to Explore at the end of 2020, it ...