Yannick Laurent

1. Community
2. User Tips & Tricks
3. CC Customer On All Organisation Requests

Hi Andrew, Here is my ticket events : 1/ First event : new ticket including a existing CC user       We see notifying CC is not a trigger, it's integrated in my Zendesk. 2/ Second event, result of...

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• Yannick Laurent
• Created February 08, 2016 12:15
• 0 votes

1. Community
2. User Tips & Tricks
3. CC Customer On All Organisation Requests

Hi all,   Great tip for adding CC !   Does someone has a great tip to notify by email these new CCed users when ticket is created ? (and only these new ones)   Initial CCed users will automatically...

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• Yannick Laurent
• Created February 04, 2016 21:26
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi @Jake Holman, We use these 3 workaround rules for each customer who need this CC behaviour : Trigger + email_Target (first email sent to added CCs) + URL_Target (to *replace* CCs, and not add CC...

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• Yannick Laurent
• Created October 26, 2015 11:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Zendesk team, some news about this "planned" feature ? Regards, Yannick  

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• Yannick Laurent
• Created August 18, 2014 08:59
• 0 votes