Yannick Laurent

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi @Jake Holman, We use these 3 workaround rules for each customer who need this CC behaviour : Trigger + email_Target (first email sent to added CCs) + URL_Target (to *replace* CCs, and not add CC...

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• Yannick Laurent
• Created October 26, 2015 11:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Zendesk team, some news about this "planned" feature ? Regards, Yannick  

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• Yannick Laurent
• Created August 18, 2014 08:59
• 0 votes