Josh
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Total activity176
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes31
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Activity overview
Latest activity by Josh-
Josh created a post,
Satisfaction Comments
Zendesk seems to have done away with their nice satisfaction dashboard and a way to view all of your comments you've received. In explore now, there is no way to see that. Anyone have an ideas?
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Josh created a post,
Hate it
Simply hate that the admin center is a new tab.
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Josh commented,
Off topic, an integration for rich previews with Facebook Workplace (workplace.com) would be amazing.
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Josh commented,
It's almost like the person in charge of support at zendesk didn't use this feature prior to pushing it. Do you really believe zendesk themselves said wow, this works really fluid and amazing, let'...
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Josh commented,
Agreed with Holly and Eduardo
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Josh commented,
It even says phone support for all plan levels on their pricing! See their website: https://a.cl.ly/yAukJNWB (cant seem to insert a screenshot here) But - It is false advertising. I understand the ...
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Josh commented,
I am on enterprise and they removed our phone support and force us to use the zendesk messaging widget that is quite clunky. Their team was much better just a year ago. I posted about my experienc...
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Josh commented,
I have been complaining about the zendesk iphone app for years. It hasn't changed much and they don't really seem to have a dedicated team to it. If you use something like Asana, they push mobile u...
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Josh commented,
To give more context, I am on Support Enterprise, and have been with ZD for 10 or so years. I had phone support as it was part of my subscription. I no longer can call in and they basically have a ...
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Josh created a post,
Zendesk Support has gone downhill
I've been a zendesk customer for 10+ years and am on an enterprise plan. I noticed that zendesk has gone away with any type of 24/7 support anymore. No longer can you call in, you must use the subp...