Josh
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Total activity298
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Last activity
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Member since
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Followed by2 users
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Activity overview
Latest activity by Josh-
Josh commented,
Jaanika O of course it will. ZD invests 200% into AI but invest 15% in other parts of the software that desperately need help
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Josh commented,
Sabra: Not sure if it's related to this, and the agent I am working with doesn't seem to know either.
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Josh created a post,
"Log In to view your updates" email zendesk now sends
Does anyone else get annoyed by the message that basically forces you to pull your laptop, turn it on, log into zendesk, go through 4 additional clicks to get to the widget - all just to hear back ...
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Josh commented,
Chad Susa (Gravity CX - Zendesk Partner) - like you, I also searched high and low to use the feature I also pay for. To my surprise, this feature is only available to one single person in your orga...
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Josh commented,
"At the moment, we don't have a permission set that allows for an agent to "view-only" all orgs. " Any updates to this? Everything we have is SSO/API based to sync with our app. We don't want agent...
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Josh commented,
We have noticed a really poor experience in our agent UI lately. Not sure if it's related to this, and the agent I am working with doesn't seem to know either.
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Josh commented,
Hoping this feature gets a facelift and much needed feature additions soon. Targeting customers has always been oddly hard with zendesk products when compared to something like Intercom.
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Josh commented,
We need brand specific access included in roles. Some agents should only see certain brands
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Josh commented,
We need a higher limit than 20MB
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Josh commented,
We are still forced to go through Z Bot.... Horrible.