Josh
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Total activity179
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes31
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Subscriptions74
Activity overview
Latest activity by Josh-
Josh commented,
Well said Matt Simpson- a company built around better customer service doesnt have a direct support number. I can see not allowing someone to call in on a starter plan, but enterprise?
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Josh created a post,
Zendesk needs to being back phone or email support
Feedback - Someone closed my last post here but here's a great example how zendesk has made it impossible to get in touch with someone in support. First - there is zero phone support and you are n...
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Josh created a post,
Satisfaction Comments
Zendesk seems to have done away with their nice satisfaction dashboard and a way to view all of your comments you've received. In explore now, there is no way to see that. Anyone have an ideas?
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Josh created a post,
Hate it
Simply hate that the admin center is a new tab.
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Josh commented,
Off topic, an integration for rich previews with Facebook Workplace (workplace.com) would be amazing.
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Josh commented,
It's almost like the person in charge of support at zendesk didn't use this feature prior to pushing it. Do you really believe zendesk themselves said wow, this works really fluid and amazing, let'...
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Josh commented,
Agreed with Holly and Eduardo
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Josh commented,
It even says phone support for all plan levels on their pricing! See their website: https://a.cl.ly/yAukJNWB (cant seem to insert a screenshot here) But - It is false advertising. I understand the ...
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Josh commented,
I am on enterprise and they removed our phone support and force us to use the zendesk messaging widget that is quite clunky. Their team was much better just a year ago. I posted about my experienc...
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Josh commented,
I have been complaining about the zendesk iphone app for years. It hasn't changed much and they don't really seem to have a dedicated team to it. If you use something like Asana, they push mobile u...