Mary Paez
Knowledge Manager for Veeva Global Support KCS Certified
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Total activity282
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes39
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Activity overview
Latest activity by Mary Paez-
Mary Paez commented,
Is there any update on this? We still are waiting for a way to do this?
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Mary Paez commented,
Did you also check the Managed by Setting as well as Visible to property?
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Mary Paez created a post,
Following an Article - await notifcation that changes were made
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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Mary Paez commented,
Has this feature been added? Eg: When you follow an article and the article is republished with changes, all followers will get an email notification letting them know the article is updated
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Mary Paez commented,
We created two separate reports and used a pivot table. When we do a comparison of linked article tickets and tickets without linked articles, The average resolution time in our report is higher in...
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Mary Paez created a post,
How to compare avg resolution time of tickets with and without KB?
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez commented,
We are comparing tickets with KB and tickets without to see if tickets with KB have a shorter processing time. But the data does not seem correct. Can you give us an idea how we can do this? "com...
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Mary Paez created a post,
How to get an Explore report on the list of articles awaiting verification by author/owner?
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....
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Mary Paez commented,
I'm trying to get a report of the number of articles and the list of articles that need to be verified per agent. When I do this under the team publishing dataset, I get all zeros for each agent....
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Mary Paez commented,
Agents mentioned they have "favorites" just as you would bookmark web pages in a browser. They would like that option so they don't have to keep searching for their favorites to link into articles...