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Kyle Pinkley's Avatar

Kyle Pinkley

Joined Apr 15, 2021

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Last activity Nov 10, 2023

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ACTIVITY OVERVIEW

Latest activity by Kyle Pinkley

Kyle Pinkley commented,

Community comment Feedback - Ticketing system (Support)

We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration. 

View comment · Posted Aug 25, 2022 · Kyle Pinkley

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Kyle Pinkley commented,

Community comment Feedback - Ticketing system (Support)

This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. 

Our agents have been experiencing the same thing with TextExpander.

This update that we didn't have time to prepare for has impacted the ability for our agents to properly paste text. They now need to spend time formatting pasted text, which is an obstacle that wastes time in each ticket. 

100% agree.

View comment · Posted Aug 08, 2022 · Kyle Pinkley

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Kyle Pinkley created a post,

Post Feedback - Help Center (Guide)

This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To see how users are interacting with the bot, I would love to see the ability in content queues to show the users inputs during a bot conversation. 

Posted Aug 03, 2022 · Kyle Pinkley

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Kyle Pinkley created a post,

Post Feedback - Reporting and analytics (Explore)

To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this is not possible.

Posted Aug 02, 2022 · Kyle Pinkley

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Kyle Pinkley commented,

Community comment Feedback - Ticketing system (Support)

Agents from our team have reported the same thing as well with Google Translate. 

View comment · Posted Aug 02, 2022 · Kyle Pinkley

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Kyle Pinkley commented,

CommentAccount settings of the ticketing system

My eyes would thank you if you could add a native dark mode feature in Zendesk.

View comment · Posted Jun 10, 2022 · Kyle Pinkley

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Kyle Pinkley created a post,

Post Feedback - Ticketing system (Support)

When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it:

The banner stays visible in *.zendesk.com until you X out of it. I could see the benefit of Zendesk admins being able to place their own banner for agents to see, with the option for the admin to toggle it off/on.

Posted May 03, 2022 · Kyle Pinkley

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Kyle Pinkley commented,

CommentAttachments and CCs

There is a typo, "Googce Sheets" should be "Google Sheets".

View comment · Posted Apr 20, 2022 · Kyle Pinkley

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Kyle Pinkley commented,

Community comment Feedback - Ticketing system (Support)

This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the response the agent is sending. Having a warning show when the limit is reached and when the customer submits a response would at least help.

View comment · Posted Jan 31, 2022 · Kyle Pinkley

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Kyle Pinkley commented,

Community comment Discussion - Tips and best practices from the community

View comment · Posted Nov 16, 2021 · Kyle Pinkley

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