Kyle Pinkley
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Total activity74
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Kyle Pinkley-
Kyle Pinkley commented,
We would like to see the ability to get back numbered pagination instead of the updated one. The updated one is a step back IMO.
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Kyle Pinkley commented,
Hi Lisa, I'm not sure how I missed this, my apologies. Thank you for the quick update.
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Kyle Pinkley commented,
Our agents often paste or type out a filepath from a Linux server in a ticket note. Since the macros keyboard shortcut has been rolled out, I have received complaints from at least 5 agents regardi...
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Kyle Pinkley commented,
We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration.
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Kyle Pinkley commented,
This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. Our agents have been experiencing the same th...
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Kyle Pinkley created a post,
Show info from user inputs during bot conversation in Content Cues
This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To se...
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Kyle Pinkley created a post,
Flow builder: Report showing user inputs during bot conversation
To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this i...
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Kyle Pinkley commented,
Agents from our team have reported the same thing as well with Google Translate.
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Kyle Pinkley commented,
My eyes would thank you if you could add a native dark mode feature in Zendesk.
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Kyle Pinkley created a post,
Add option for admin to place a banner in agent interface
When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it: The banner stays visible in *.zendesk.com until you X out of it. I could s...