Kyle Pinkley
-
Total activity74
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes15
-
Subscriptions40
Activity overview
Latest activity by Kyle Pinkley-
Kyle Pinkley commented,
We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration.
-
Kyle Pinkley commented,
This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. Our agents have been experiencing the same th...
-
Kyle Pinkley created a post,
Show info from user inputs during bot conversation in Content Cues
This piggy backs off of this feedback I filed yesterday ( https://support.zendesk.com/hc/en-us/community/posts/4823728431386-Flow-builder-Report-showing-user-inputs-during-bot-conversation ). To se...
-
Kyle Pinkley created a post,
Flow builder: Report showing user inputs during bot conversation
To see how users are interacting with the bot, I would love to see the ability to create a report showing the user inputs during a bot conversation. I confirmed with Zendesk (#10661596) that this i...
-
Kyle Pinkley commented,
Agents from our team have reported the same thing as well with Google Translate.
-
Kyle Pinkley commented,
My eyes would thank you if you could add a native dark mode feature in Zendesk.
-
Kyle Pinkley created a post,
Add option for admin to place a banner in agent interface
When Zendesk has critical maintenance for a pod/cluster, they will place a banner in the agent's workspace mentioning it: The banner stays visible in *.zendesk.com until you X out of it. I could s...
-
Kyle Pinkley commented,
There is a typo, "Googce Sheets" should be "Google Sheets".
-
Kyle Pinkley commented,
This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the re...
-
Kyle Pinkley commented,
Unfortunately we are running into the same thing that Sheldon Grimm mentioned. I created the following: https://support.zendesk.com/hc/en-us/community/posts/4408860570394-Custom-E-Mail-template-usi...