Kyle Pinkley
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Recent activity by Kyle Pinkley-
Hi Lisa, I'm not sure how I missed this, my apologies. Thank you for the quick update.
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Our agents often paste or type out a filepath from a Linux server in a ticket note. Since the macros keyboard shortcut has been rolled out, I have received complaints from at least 5 agents regardi...
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We noticed that the Audit Log does not contain an entry when the external ID is changed manually via the API. Please take this into consideration.
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This is an issue with a text expander program we use called Typinator, but is also an issue depending on where the agent copies formatted text from. Our agents have been experiencing the same th...
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Agents from our team have reported the same thing as well with Google Translate.
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My eyes would thank you if you could add a native dark mode feature in Zendesk.
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There is a typo, "Googce Sheets" should be "Google Sheets".
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This has been reported on a couple of occasions by our agents. In some cases the limit is not high enough depending on how much output from logs is sent. The customer needs to receive all of the re...
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Unfortunately we are running into the same thing that Sheldon Grimm mentioned. I created the following: https://support.zendesk.com/hc/en-us/community/posts/4408860570394-Custom-E-Mail-template-usi...
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I am interested in discussing this with you Sean.