Ryan Boyer
-
Total activity383
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes234
-
Subscriptions82
Activity overview
Latest activity by Ryan Boyer-
Ryan Boyer commented,
I agree with this feedback post. Currently, this field is not reportable in Explore. Furthermore, we cannot get this data from the Help Center API. Since we use the Owner field as the individual wh...
-
Ryan Boyer commented,
I want to add my voice to this feature request! Because there are not customizable fields in Guide, we use the Labels field for several purposes - search, integrations with other systems, linking t...
-
Ryan Boyer commented,
We also need to have the "Linked problem" field visible as a column in a ticket view. This is a limitation among our users when seeing which tickets are linked to problem tickets and which are not.
-
Ryan Boyer commented,
Thanks for the update, Orsolya Forster. I really appreciate it!
-
Ryan Boyer commented,
Hi, Orsolya Forster. I am following up on this feedback. Is there any additional information on when the metrics you outline here: https://support.zendesk.com/hc/en-us/community/posts/4408860636826...
-
Ryan Boyer commented,
Hi, Orsolya Forster! Yes, the User Segments on the user's support profile (see below) would be one part of identifying the users. In addition, we break down our users further by Tags and Org., so t...
-
Ryan Boyer created a post,
Agent Workspace: Customize Knowledge Article Preview to match Portal View
Feature Request Summary: In the Knowledge section of Agent Workspace, we should be able to customize the appearance of articles that display to match how they display in the Help Center. Descri...
-
Ryan Boyer commented,
For the "Alias" field, I understand that the placeholder "agent.name" pulls the Alias if present; however, is there a specific placeholder for just the "Alias" field? We have a use case where we wo...
-
Ryan Boyer commented,
I agree with this post. There needs to be some event in the ticket history that occurs when Rapid Resolve hapens. This way we can then do subsequent actions on the ticket (i.e., trigger). As it sta...
-
Ryan Boyer commented,
I agree with this feedback! In our instance, users very often are copying from other sources and thus carrying over formatting that may not be visible to them unless going into the Code/HTML editor...