Ryan Boyer
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Total activity242
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Last activity
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Activity overview
Latest activity by Ryan Boyer-
Ryan Boyer created a post,
Guide: Teams/Groups in the Owner field of Articles
Feature Request Summary: Zendesk Guide should streamline the ability to use Groups/Teams in the Owner field of an article. In our instance we use the Owner field as the user responsibile for edit...
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Ryan Boyer commented,
Hi, Ryan McGrew. Thanks for reaching out! Yes, searching via an "ID" across all three interfaces (KC App, Help Center portal, and Guide admin/Manage articles view) would be ideal.
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Ryan Boyer commented,
Thanks for the update, Orsolya Forster! I really appreciate it.
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Ryan Boyer commented,
I agree with this post! Most everytime, I am going to be exporting into an Excel format, not the Image/PDF format. Currently, I have to uncheck the default "Image and PDF" box and then "Excel" box ...
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Ryan Boyer created a post,
Guide: Team Publishing Workflow - Submit for Review/Assign/Owner
Feature Request Summary: The "Submit for Review" needs to be tied to the "Owner" of the article - i.e., the Owner of the article should get a notification that the article they own has an edit fo...
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Ryan Boyer created a post,
Web Widget with Answer Bot: Report showing search strings
Currently, you cannot create a query of the search strings/terms that users are inputting into the web widget with answer bot. The only data you can pull is the following query: https://support.ze...
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Ryan Boyer created a post,
Knowledge Capture App: Heading links do not work
Currently, users can put "heading" links in articles in Zendesk guide. These links provide a quick way to navigate to different headings in long article. However, "heading" links do not work when p...
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Ryan Boyer commented,
I agree with this feedback as well. Filtering by Last edited date would be a very useful attribute to be able to pull into Explore.
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Ryan Boyer created a post,
Knowledge Capture: Ability to exclude articles from search results
The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ability to exclude certain articles from the search results of the Knowledge C...
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Ryan Boyer commented,
I agree with this post as well. Even having a copy of the dashboard as a workaround (i.e., cloning a copy of the dashboard in case something is deleted) is not a viable option. In our instance, I h...