
Ryan Boyer
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Total activity397
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Last activity
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Activity overview
Latest activity by Ryan Boyer-
Ryan Boyer commented,
Hi, Toby Sterrett, is there any update on when this feature will be released? Thanks!
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Ryan Boyer commented,
Thanks for outlining this query. If I'm reading this correctly, for a category that has 500 articles, we would have to manually place each article title one by one in each category in the attribute?
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Ryan Boyer created a post,
Context Panel: Knowledge section pop-up when linking article with lock icon
When linking an article with a lock icon via the Knowledge section of the Context Panel, the following pop-up displays regardless of linking an article in a Public reply or Internal note. Per a ti...
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Ryan Boyer commented,
I agree with this feedback post. Currently, this field is not reportable in Explore. Furthermore, we cannot get this data from the Help Center API. Since we use the Owner field as the individual wh...
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Ryan Boyer commented,
I want to add my voice to this feature request! Because there are not customizable fields in Guide, we use the Labels field for several purposes - search, integrations with other systems, linking t...
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Ryan Boyer commented,
We also need to have the "Linked problem" field visible as a column in a ticket view. This is a limitation among our users when seeing which tickets are linked to problem tickets and which are not.
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Ryan Boyer commented,
Thanks for the update, Orsolya Forster. I really appreciate it!
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Ryan Boyer commented,
Hi, Orsolya Forster. I am following up on this feedback. Is there any additional information on when the metrics you outline here: https://support.zendesk.com/hc/en-us/community/posts/4408860636826...
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Ryan Boyer commented,
Hi, Orsolya Forster! Yes, the User Segments on the user's support profile (see below) would be one part of identifying the users. In addition, we break down our users further by Tags and Org., so t...
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Ryan Boyer created a post,
Agent Workspace: Customize Knowledge Article Preview to match Portal View
Feature Request Summary: In the Knowledge section of Agent Workspace, we should be able to customize the appearance of articles that display to match how they display in the Help Center. Descri...