Ryan Boyer

1. Zendesk updates
2. Announcements
3. Announcing side conversations in the context panel

Hi, Toby Sterrett, is there any update on when this feature will be released? Thanks!

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• Ryan Boyer
• Created January 30, 2023 15:03
• 3 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Help center category views

Thanks for outlining this query. If I'm reading this correctly, for a category that has 500 articles, we would have to manually place each article title one by one in each category in the attribute? 

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• Ryan Boyer
• Created January 05, 2023 14:48
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Article Owner API endpoint

I agree with this feedback post. Currently, this field is not reportable in Explore. Furthermore, we cannot get this data from the Help Center API. Since we use the Owner field as the individual wh...

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• Ryan Boyer
• Created September 01, 2022 14:10
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Reporting on Article Labels in Explore

I want to add my voice to this feature request! Because there are not customizable fields in Guide, we use the Labels field for several purposes - search, integrations with other systems, linking t...

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• Ryan Boyer
• Created August 24, 2022 14:47
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Show Problem ticket link in Views

We also need to have the "Linked problem" field visible as a column in a ticket view. This is a limitation among our users when seeing which tickets are linked to problem tickets and which are not. 

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• Ryan Boyer
• Created August 16, 2022 20:21
• 4 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Knowledge Base Dataset: Feedback on Metrics & Attributes

Thanks for the update, Orsolya Forster. I really appreciate it!

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• Ryan Boyer
• Created July 27, 2022 13:20
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Knowledge Base Dataset: Feedback on Metrics & Attributes

Hi, Orsolya Forster. I am following up on this feedback. Is there any additional information on when the metrics you outline here: https://support.zendesk.com/hc/en-us/community/posts/4408860636826...

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• Ryan Boyer
• Created July 26, 2022 19:11
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on guide users segments

Hi, Orsolya Forster! Yes, the User Segments on the user's support profile (see below) would be one part of identifying the users. In addition, we break down our users further by Tags and Org., so t...

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• Ryan Boyer
• Created July 22, 2022 13:29
• 0 votes