Megan Lalock
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Total activity37
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Last activity
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Activity overview
Latest activity by Megan Lalock-
Megan Lalock commented,
I wanted to throw out some feedback on this:For basic functionality the filtering is great if you know exactly what you are trying to find however, if you are trying to find a specific change the f...
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Megan Lalock commented,
I ran into this same issue today when I was trying to create a trigger based on a customer's email address. I am truly surprised at some of the things that Zendesk doesn't support when much smaller...
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Megan Lalock commented,
I wanted to bring up the discussion on the amount of time this takes to update in your instance. What is the average timeframe this update takes on an account that didn't have this enabled? I start...
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Megan Lalock commented,
@... What would be ideal, is to make the ability to create triggers that associate with people's groups for messaging. Meaning like how I set my trigger up originally that doesn't work. If the cust...
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Megan Lalock commented,
@... We have seen other customers ask their agents to shift their tickets back to their Group queue at the end of their shift. Alternatively, admins can change the ticket assignee to other age...
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Megan Lalock commented,
Prakruti," The agents will get notifications in the notification list when their assigned messaging conversation receives a new reply from the end-user. " - What if the agent isn't online, or is on...
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Megan Lalock commented,
I wanted to comment and give this a bump! I would much prefer to have a query go out on a schedule than having to migrate one thing over to a dashboard. Please enable this functionality as it would...
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Megan Lalock commented,
Wanted to comment on this with some questions and things I noticed with rolling this out.1) If you solve the ticket and the customer chats again after that solve ( say the customer wasn't done chat...
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Megan Lalock commented,
I am chiming in with my 2 cents. I am super surprised that this is not standard functionality where we can make triggers based on an email. Besides making an organization ( which you would need to ...
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Megan Lalock commented,
I wanted to comment on the task section piece and see if anyone has any advice. For Zendesk if you mark a task to be due on a certain date, the rules for that are as follows " The due date is defin...