Megan Lalock

1. Messaging
2. ...
3. Zendesk messaging
4. How migrating to messaging impacts Chat settings

I am running into an issue where the broadcast notification is going to ALL chat agents online and NOT just the agents that are for that specific Brand where the chat is being initiated. How can I ...

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• Megan Lalock
• Created February 07, 2021 23:37
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

I am chiming in with my 2 cents. I am super surprised that this is not standard functionality where we can make triggers based on an email. Besides making an organization ( which you would need to ...

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• Megan Lalock
• Created February 02, 2021 16:48
• 0 votes

1. Support
2. ...
3. Ticket management
4. About ticket fields

I wanted to comment on the task section piece and see if anyone has any advice. For Zendesk if you mark a task to be due on a certain date, the rules for that are as follows " The due date is defin...

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• Megan Lalock
• Created January 27, 2021 18:16
• 1 vote