Megan Lalock
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Total activity37
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Last activity
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Votes on activity by Megan Lalock-
I wanted to bring up the discussion on the amount of time this takes to update in your instance. What is the average timeframe this update takes on an account that didn't have this enabled? I start...
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@... What would be ideal, is to make the ability to create triggers that associate with people's groups for messaging. Meaning like how I set my trigger up originally that doesn't work. If the cust...
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@... I have only seen that option be available IF you are not using the new WEB SDK widget and you have turned off the answer bots. ( Which, I truly don't really want to use ever but haven't seen h...
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Ria, This is something that was a huge issue for us in the beginning of Zendesk and it took awhile to get used to. If you enable the "Zendesk Agent Workspace" it will actually allow you to create a...
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I wanted to comment on this and bring up an obstacle that we are seeing after migrating to agent workspace. Before going to agent workspace when you had a conversation in a side conversation email...
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I just enabled the ability to use child tickets today in my instance. So far, this is great but there is one issue that I wanted to see if there was a workaround for it. If I am having to reach out...
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Commenting again to bring visibility back: When the agents are offline we do not want the chat option to be there, or have the Icon even show, Is this something we would be able to set up with sche...
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I want to have an email that is automatically sent when a new agent is created but not for new users. Is this not possible? I don't want end users to get welcome emails but I do want new agents I a...