Megan Lalock
-
Total activity32
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes5
-
Subscriptions14
Comments
Recent activity by Megan Lalock-
I wanted to throw out some feedback on this:For basic functionality the filtering is great if you know exactly what you are trying to find however, if you are trying to find a specific change the f...
-
I want to have an email that is automatically sent when a new agent is created but not for new users. Is this not possible? I don't want end users to get welcome emails but I do want new agents I a...
-
Searching the Audit logs and groups would be a huge help for my business. This is a great post to see what others are going through and knowing it's not " just me."
-
I wanted to comment on this and bring up an obstacle that we are seeing after migrating to agent workspace. Before going to agent workspace when you had a conversation in a side conversation email...
-
I just enabled the ability to use child tickets today in my instance. So far, this is great but there is one issue that I wanted to see if there was a workaround for it. If I am having to reach out...
-
I ran into this same issue today when I was trying to create a trigger based on a customer's email address. I am truly surprised at some of the things that Zendesk doesn't support when much smaller...
-
I wanted to bring up the discussion on the amount of time this takes to update in your instance. What is the average timeframe this update takes on an account that didn't have this enabled? I start...
-
Ria, This is something that was a huge issue for us in the beginning of Zendesk and it took awhile to get used to. If you enable the "Zendesk Agent Workspace" it will actually allow you to create a...
-
I wanted to comment and give this a bump! I would much prefer to have a query go out on a schedule than having to migrate one thing over to a dashboard. Please enable this functionality as it would...
-
Commenting again to bring visibility back: When the agents are offline we do not want the chat option to be there, or have the Icon even show, Is this something we would be able to set up with sche...