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Scott Franke

Joined Apr 15, 2021

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Last activity Aug 01, 2024

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ACTIVITY OVERVIEW

Latest activity by Scott Franke

Scott Franke commented,

CommentSetting up Zendesk Chat

Is there an API or other method to monitor these connection metrics for non-human/browser-based agents?

This is great for human agents using the browser but doesn't work for non-human agents utilizing the Chat Conversations API. It would be great to monitor these metrics for these types of agents to troubleshoot connection issues.

View comment · Posted May 02, 2022 · Scott Franke

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Scott Franke commented,

CommentMeasuring success

Hi,

I'll admit I didn't look for my question/answer through all of the comments but I did look through a lot.

Using the JSON user export, is it possible to get all of the users' identities or only the primary? In my case email address. If I want all of the email addresses, do I need to use the Rest APIs? I don't see the non-primary emails anywhere in the export.

 

- Scott

View comment · Posted Jun 21, 2021 · Scott Franke

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Scott Franke commented,

CommentSetting up Zendesk Chat

Is there an api endpoint for just deleting attachments from the chat transcript without deleting the whole chat? Or do you need to just use the Update Chat endpoint?

https://developer.zendesk.com/rest_api/docs/chat/chats#update-chat

View comment · Posted Apr 02, 2021 · Scott Franke

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Scott Franke commented,

Community comment Developer - Zendesk APIs

Is it possible to use this method/non-grant type tokens to grant access for the Chat APIs?

The documentation for the Chat Conversation API references setting the scope (singular) to read, write, and chat.

The Create Token end point has scopes (plural) and errors if you include 'chat'.

Requested scopes are invalid. Invalid scopes: chat

Is there another method to set the scope for non-grant type token or do you have to use one of the grant type token methods?

View comment · Posted Mar 26, 2021 · Scott Franke

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Scott Franke created a post,

Post Q&A - Chat, messaging, and widgets

I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messages from the Answer Bot. We don't have the answer bot but I am trying to recreate that initial experience.

I know you can use triggers to send proactive messages but the triggering events are quite limited. Specifically I've tried the "When a visitor loads the chat widget" event but this isn't really the same experience since it will send the message before the widget is opened/expanded by the visitor.

We don't want to use the pre-chat form either so options are limited even further

Does anyone know of a better way to recreate that user experience?

Posted Feb 04, 2021 · Scott Franke

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Scott Franke commented,

Community comment Discussion - Tips and best practices from the community

Thank you, Devan. That did the trick. I was prefixing the API token with 'token:' in the password field but adding it to the end of the user makes more sense. Cheers!

View comment · Posted Jun 18, 2019 · Scott Franke

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Scott Franke commented,

Community comment Discussion - Tips and best practices from the community

Is it possible to use an API token for authentication in the HTTP Target? I've tried with an existing token we use for other API calls but I'm receiving a 401 HTTP response code for Unauthorized.

Has anyone had success using an API token for this or any other HTTP target back into Zendesk?

Thanks!

View comment · Posted Jun 17, 2019 · Scott Franke

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