S Franke
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Total activity29
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes1
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Activity overview
Latest activity by S Franke-
S Franke commented,
Is there an API or other method to monitor these connection metrics for non-human/browser-based agents? This is great for human agents using the browser but doesn't work for non-human agents utiliz...
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S Franke commented,
Thanks @... I'd like to request that in a future update, we have the ability to select which features we enable for this app. While it is nice that we are getting all of the premium features at no ...
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S Franke commented,
Version 2.3.0 - 2021-07-29 Made all Paid plans available as Free (Marketplace update coming soon) With today's release we are seeing some odd behavior. We have this setup for the Basic plan but t...
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S Franke commented,
Hi, I'll admit I didn't look for my question/answer through all of the comments but I did look through a lot. Using the JSON user export, is it possible to get all of the users' identities or only ...
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S Franke commented,
Is there an api endpoint for just deleting attachments from the chat transcript without deleting the whole chat? Or do you need to just use the Update Chat endpoint? https://developer.zendesk.com/r...
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S Franke commented,
Is it possible to use this method/non-grant type tokens to grant access for the Chat APIs? The documentation for the Chat Conversation API references setting the scope (singular) to read, write, an...
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S Franke created a post,
Chat opener message
AnsweredI have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messages from the Answer Bot. We don't have the answer bot but I am trying to recr...
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S Franke commented,
Thank you, Devan. That did the trick. I was prefixing the API token with 'token:' in the password field but adding it to the end of the user makes more sense. Cheers!
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S Franke commented,
Is it possible to use an API token for authentication in the HTTP Target? I've tried with an existing token we use for other API calls but I'm receiving a 401 HTTP response code for Unauthorized. H...