Trevor Kanaya
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Total activity33
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Last activity
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Activity overview
Latest activity by Trevor Kanaya-
Trevor Kanaya commented,
Agreed here. I'm sure Zendesk can understand how unsightly/unprofessional it would look to have a giant URL or even just a Bitly link in the field description live on a customer-facing form.
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Trevor Kanaya commented,
We're in the same boat and at a complete loss, would love to see this be able to happen. We want a view to show all tickets within a certain breach window (e.g. less than three hours till breach) b...
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Trevor Kanaya commented,
Hi all, I'm adding grand totals on rows but the aggregator should use AVG instead of SUM. When I do this, there's no way to keep the aggregated numbers pinned to the top or bottom of the table. In ...
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Trevor Kanaya commented,
I can't express how much it boggles my mind that this basic feature of any reporting tool has failed to be added to Explore for so long. Explore has consistently been not only the poorest reporting...
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Trevor Kanaya commented,
The ability to discard unpublished changes should be considered one of the most basic elements of any WYSIWYG editor. The decision even to make changes in the editor auto-save and be irreversible i...
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Trevor Kanaya commented,
I think I might have figured this out although anyone feel free to correct me if I'm wrong. In the Ticket Updates dataset I've created a calculated metric with: IF ([Update ticket group]="My Group ...
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Trevor Kanaya created a post,
Reporting on number of solves/replies by submitter group
AnsweredHi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitted by agents who are in a certain group. I'm able to report on those submissio...
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Trevor Kanaya commented,
Yup, that did it for me! Thanks so much for your help. Screenshot for anyone else who's in the same position of which setting had to be adjusted:
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Trevor Kanaya created a post,
Attribute members don't show in some visualisation types
AnsweredHi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm using a 'Group' attribute I've created in a query to report on 4 'member' attri...
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Trevor Kanaya commented,
Oh snap! Yeah that'll work for me. It's not ideal but it will do just fine for now. Thank you for this!