Jules

Hi there, I can't find the generative AI in the admin center, here Agent tools > Generative AI tab

How to enable the feature?

Hi Zendesk, 

I want a dashboard with the Problem Ticket ID + the number of incidents.

I followed your tips, but the number of incidents is not correct:

For instance, the 1st line indicates 217 incidents, while there are in facts 980:

How can I get accurate data?

Thanks

Hello,

I would like to redirect untranslated articles to the default language article.

For example, my default language is English and I have French translation. If the French translation does not exist for an article, the user who selects French, is currently redirected to the French home page. But I would like him to be redirected to the English article.

I tried the code bellow but it doesn't change anything...

Hello,

I have 5 languages on my help center. If an article is not translated in one language, is there a way to hide this language in the dropdown menu ?

Hello,

I would like to add subsections to my hierarchy (category> section> SUBSECTION> article). But when I go to "add" -> "section" to create a new section, in the "hierarchy" drop-down menu, I only have the categories ... How to make the already constructed sections appear as well?

Thank you for your reply