Jules
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Total activity19
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Last activity
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Activity overview
Latest activity by Jules-
Jules commented,
Any one could help me? No answer since end of March... I need help please
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Jules created a post,
Explore -> Guide buit-in dashboards have changed and values are now incorrect
I'm using the built-in Guide Dashboard on a daily-basis, and I am struggling since January with the new reports. For some obscure reasons, the dashboard has changed and everything is wrong! 1) I h...
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Jules commented,
Hi Zendesk, I want a dashboard with the Problem Ticket ID + the number of incidents. I followed your tips, but the number of incidents is not correct: For instance, the 1st line indicates 217 inc...
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Jules commented,
Hello, I would like to redirect untranslated articles to the default language article. For example, my default language is English and I have French translation. If the French translation does not ...
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Jules commented,
Hello, I have 5 languages on my help center. If an article is not translated in one language, is there a way to hide this language in the dropdown menu ?
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Jules created a post,
Subsection : how to select a section
AnsweredHello, I would like to add subsections to my hierarchy (category> section> SUBSECTION> article). But when I go to "add" -> "section" to create a new section, in the "hierarchy" drop-down menu, I on...
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Jules commented,
HI Hillary, Thanks for your answer. I tried to reproduce your configuration, but: - I can't get "COUNT (Tickets created)" but only "COUNT (Tickets)" - I don't see "Update - Year (or Month)", but ...
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Jules commented,
Hi Hillary, thanks for your fast reply! But indeed I would like to display both of these data in the same graph, as in Insight: I assume that it is possible... My Explore solved tickets counter i...
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Jules created a post,
Solved tickets // Insight vs Explore discrepancies
AnsweredHi there I would need some support to get matching data in Explore. I'm trying to build a simple "tickets created / tickets solved" graph in Explore, but the solved data are totally wrong. Insight...