Jules

1. Community
2. Zendesk Suite Q&A

Hi there,  I manage a support team with agents in total different time shifts across the world. I want to monitor their daily Zendesk login time (from when to when they are logged in to Zendesk). I...

• Jules
• Created April 29, 2021 12:46
• 3 followers
• 2 comments
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hello, I would like to add subsections to my hierarchy (category> section> SUBSECTION> article). But when I go to "add" -> "section" to create a new section, in the "hierarchy" drop-down menu, I on...

• Jules
• Created April 29, 2021 08:56
• 2 followers
• 1 comment
• 2 votes

1. Community
2. Zendesk Suite Q&A

Hi there I would need some support to get matching data in Explore. I'm trying to build a simple "tickets created / tickets solved" graph in Explore, but the solved data are totally wrong.  Insight...

• Jules
• Created February 05, 2021 10:31
• 3 followers
• 5 comments
• 0 votes