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Jo Herbert
Joined Apr 15, 2021
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Last activity Jan 12, 2023
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Latest activity by Jo Herbert
Jo Herbert commented,
Ahhhhhh ! Thanks
I was trying to do EVERYTHING under tickets not updates.
Now it makes sense
Thank you
View comment · Posted Feb 04, 2021 · Jo Herbert
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Jo Herbert created a post,
HI All
I am trying to log how many customer replies are put in per ticket.
I found the agent replies but cannot find a way to log the customer replies.
Any idea how I do this?
TIA
Jo
Posted Feb 02, 2021 · Jo Herbert
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Jo Herbert commented,
We really really need this!
We have customer that has a SLA level but they require a response of 1hour
If I use hours then we are already breaching the SLA.
Please can you get minutes implemented!
Thanks
View comment · Posted Oct 21, 2019 · Jo Herbert
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Jo Herbert commented,
We really need the option of include internal comments when printing tickets!
View comment · Posted Mar 04, 2016 · Jo Herbert
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