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Jo Herbert's Avatar

Jo Herbert

Joined Apr 15, 2021

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Last activity Jan 12, 2023

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ACTIVITY OVERVIEW

Latest activity by Jo Herbert

Jo Herbert commented,

Community comment Q&A - Reporting and analytics

Ahhhhhh ! Thanks 

I was trying to do EVERYTHING under tickets not updates. 

Now it makes sense

Thank you 

View comment · Posted Feb 04, 2021 · Jo Herbert

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Jo Herbert created a post,

Post Q&A - Reporting and analytics

HI All

I am trying to log how many customer replies are put in per ticket.

I found the agent replies but cannot find a way to log the customer replies. 

Any idea how I do this? 

TIA 

 

Jo

Posted Feb 02, 2021 · Jo Herbert

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Jo Herbert commented,

Community comment Feedback - Ticketing system (Support)

We really really need this! 

We have customer that has a SLA level but they require a response of 1hour

If I use hours then we are already breaching the SLA. 

Please can you get minutes implemented! 

 

Thanks 

View comment · Posted Oct 21, 2019 · Jo Herbert

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Jo Herbert commented,

Community comment Feedback - Ticketing system (Support)

We really need the option of include internal comments when printing tickets!

View comment · Posted Mar 04, 2016 · Jo Herbert

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