Jo Herbert

Total activity

11
Last activity

January 12, 2023 09:01
Member since

April 15, 2021 14:31
Following

0 users
Followed by

0 users
Votes

4
Subscriptions

3

Activity overview

Latest activity by Jo Herbert

Jo Herbert commented, February 04, 2021 14:25
Ahhhhhh ! Thanks I was trying to do EVERYTHING under tickets not updates. Now it makes sense Thank you
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- Jo Herbert
- Created February 04, 2021 14:25
- 0 votes
Jo Herbert created a post, February 02, 2021 16:53
Number of customer replies
Answered
1. Community
2. Zendesk Suite Q&A
HI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a way to log the customer replies. Any idea how I do this? TIA Jo
- Jo Herbert
- Created February 02, 2021 16:53
- 4 followers
- 4 comments
- 0 votes
Jo Herbert commented, October 21, 2019 09:08
We really really need this! We have customer that has a SLA level but they require a response of 1hour If I use hours then we are already breaching the SLA. Please can you get minutes implemented...
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- Jo Herbert
- Created October 21, 2019 09:08
- 2 votes
Jo Herbert commented, March 04, 2016 10:37
We really need the option of include internal comments when printing tickets!
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- Jo Herbert
- Created March 04, 2016 10:37
- 2 votes

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