Jo Herbert

1. Community
2. Zendesk Suite Q&A
3. Number of customer replies

Ahhhhhh ! Thanks  I was trying to do EVERYTHING under tickets not updates.  Now it makes sense Thank you 

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• Jo Herbert
• Created February 04, 2021 14:25
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

We really really need this!  We have customer that has a SLA level but they require a response of 1hour If I use hours then we are already breaching the SLA.  Please can you get minutes implemented...

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• Jo Herbert
• Created October 21, 2019 09:08
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

We really need the option of include internal comments when printing tickets!

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• Jo Herbert
• Created March 04, 2016 10:37
• 2 votes