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Milton Lobo

Joined Apr 15, 2021

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Last activity Jul 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Milton Lobo

Milton Lobo commented,

CommentBuilding reports

Is the ‘Having’ clause not available any more? If so, are there any other ways to filter that would be more reliable than the metric filter?

View comment · Edited Jul 12, 2024 · Milton Lobo

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Milton Lobo commented,

Community comment Feedback - Reporting and analytics (Explore)

Is there any news yet on the new dataset?

Also, can someone clarify - is it all metrics that are inaccurate or just avg?

View comment · Posted Feb 05, 2023 · Milton Lobo

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Milton Lobo commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi. Would it be possible to get an update on the above please?

View comment · Posted Nov 02, 2022 · Milton Lobo

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Milton Lobo commented,

Community comment Feedback - Chat and Messaging (Chat)

That sounds like just the thing. Would you be able to confirm when it launches and what it's listed under please?

View comment · Posted Oct 13, 2022 · Milton Lobo

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Milton Lobo created a post,

Post Feedback - Chat and Messaging (Chat)

Is it possible to build a trigger or automation around the 10 minute inactivity timer used for messaging?

I've read the linked article, and would like to add a tag to any conversations that become inactive after 10 mins but don't see any obvious options on how to do this. Are there any enterprising alternate solutions anyone can recommend?

Posted Sep 26, 2022 · Milton Lobo

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Milton Lobo commented,

CommentUsing legacy AI agent functionality

One thing that's a little unclear is if the phrase used for intent is purely used for classification only or if it's also recognised by the bot when an end-user searches.

e.g. In the example you give where you'd use "Request a refund" as the intent, would you also need the same phrase to be included in the "Other ways to ask" list?

View comment · Posted Jun 23, 2022 · Milton Lobo

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Milton Lobo commented,

Community comment Q&A - Reporting and analytics

David Registro - to stop the query aggregating all Mondays, you probably want to add a date filter into the mix (e.g. this week / last week)

No pretty heatmaps in the below, but for an idea on how I've set this up before:

View comment · Posted May 14, 2022 · Milton Lobo

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Milton Lobo commented,

CommentUsing content publishing flows

Are there any plans to make the Review Status available within the API endpoint?

View comment · Posted Apr 29, 2022 · Milton Lobo

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Milton Lobo commented,

CommentMigrating to messaging

That's what I was after, thanks Miranda Burford :)

View comment · Posted Feb 11, 2022 · Milton Lobo

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Milton Lobo commented,

CommentMigrating to messaging

Any word if Security-based restrictions for messaging (signed-in vs. anonymous users) was released? Comparison matrix still says Q4 2021.

View comment · Posted Jan 31, 2022 · Milton Lobo

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