Milton L
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Last activity
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Activity overview
Latest activity by Milton L-
Milton L created a post,
Messaging inactivity
Is it possible to build a trigger or automation around the 10 minute inactivity timer used for messaging? I've read the linked article, and would like to add a tag to any conversations that become ...
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Milton L commented,
One thing that's a little unclear is if the phrase used for intent is purely used for classification only or if it's also recognised by the bot when an end-user searches. e.g. In the example you gi...
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Milton L commented,
Will this impact metrics in the Updates history dataset, as all our queries containing the Tickets Solved metric are displaying as 0 at the moment?
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Milton L commented,
David Registro - to stop the query aggregating all Mondays, you probably want to add a date filter into the mix (e.g. this week / last week) No pretty heatmaps in the below, but for an idea on how ...
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Milton L commented,
Are there any plans to make the Review Status available within the API endpoint?
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Milton L commented,
That's what I was after, thanks Miranda Burford :)
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Milton L commented,
Any word if Security-based restrictions for messaging (signed-in vs. anonymous users) was released? Comparison matrix still says Q4 2021.
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Milton L created a post,
Explore - Skills routing
We've recently tried to create reporting on skills routing in Explore and have come across a few issues, so am curious if anyone's been able to make this work. Our aim is to create a report that ca...
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Milton L commented,
Not sure what's changed, but looks like the DATE_FORMAT function stopped working correctly in the last week. DATE_FORMAT(START_OF_MONTH([Date]),"YYYY-MM-dd") now returns a timestamp whenever day is...
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Milton L commented,
Do you have an example of a similar attribute Hilary? Be interested to see how you've set it up!