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Milton Lobo

  • Total activity
    31
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Posts

Recent activity by Milton Lobo Recent activity Votes

  • Messaging inactivity

    Completed
    1. Community
    2. Feedback - Chat and Messaging (Chat)

    Is it possible to build a trigger or automation around the 10 minute inactivity timer used for messaging? I've read the linked article, and would like to add a tag to any conversations that become ...

    • Milton Lobo
    • Created
    • 9 followers
    • 10 comments
    • 1 vote

  • Explore - Skills routing

    1. Community
    2. Zendesk Suite Q&A

    We've recently tried to create reporting on skills routing in Explore and have come across a few issues, so am curious if anyone's been able to make this work. Our aim is to create a report that ca...

    • Milton Lobo
    • Created
    • 4 followers
    • 4 comments
    • 0 votes

  • Explore - Format KPI metric as text

    Answered
    1. Community
    2. Zendesk Suite Q&A

    I'm having some issues replicating a report from Insights to Explore and was curious if anyone had come across a similar situation. I want to display a calculated metric so it displays as text usin...

    • Milton Lobo
    • Created
    • 3 followers
    • 6 comments
    • 0 votes