Milton Lobo

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Recent activity by Milton Lobo Recent activity Votes
  • Messaging inactivity


    Is it possible to build a trigger or automation around the 10 minute inactivity timer used for messaging? I've read the linked article, and would like to add a tag to any conversations that become ...

  • Explore - Skills routing

    We've recently tried to create reporting on skills routing in Explore and have come across a few issues, so am curious if anyone's been able to make this work. Our aim is to create a report that ca...

  • Explore - Format KPI metric as text


    I'm having some issues replicating a report from Insights to Explore and was curious if anyone had come across a similar situation. I want to display a calculated metric so it displays as text usin...