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David M.'s Avatar

David M.

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by David M.

David M. commented,

Community comment Feedback - Ticketing system (Support)

I found this app in the Marketplace that may be able to have automations based on minutes rather than hours.

https://www.zendesk.com/apps/support/sla-timers/

View comment · Posted Feb 01, 2021 · David M.

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David M. created a post,

Post Feedback - Ticketing system (Support)

When creating an automation, there is no way to create a delay based on minutes. The minimum possibly delay is 1 hour. It would be very helpful to create automations delayed by minutes rather than hours.

Posted Jan 30, 2021 · David M.

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David M. created a post,

Post Feedback - Ticketing system (Support)

I noticed there is no way to set a default choice for system fields.

For example, we would like to default the Type field to "Question," but since this is a system field we are unable to do so.

With custom fields, we are able to choose a default choice so it would make sense to add this functionality to system fields.

Posted Jan 08, 2021 · David M.

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David M. created a post,

Post Feedback - Chat and Messaging (Chat)

Currently, there is only a shortcut to add the visitor's full name in chat. Please add a shortcut that only pulls the first name of the visitor in chat.

This will help us when we are creating introduction macros when a new visitor joins chat. The current workaround is to insert the full name and then delete the last name manually each time.

The first name feature does exist in the Support module, but not Chat.

Posted Aug 27, 2020 · David M.

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