Holly McGinnis
-
Total activity8
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions5
Activity overview
Latest activity by Holly McGinnis-
Holly McGinnis commented,
Is there a recipe where I can calculate if an SLA was Achieved and then breached because a ticket was re-opened?
-
Holly McGinnis created a post,
Create functionality to allow for a role which can edit Guide articles but does not have access to Support.
I have a situation where we have Subject Matter Experts who we would like to grant the ability to write and edit articles in the Guide aimed at our clients. However, they are not part of our suppo...