Monica
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Last activity
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Activity overview
Latest activity by Monica-
Monica commented,
3. Comments / replies to be separated with dividing line Commenting to add support for this design returning. Looking forward that improvement.
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Monica commented,
Similarly, I'd like to set the context panel which houses the customer info, apps, and knowledge base as default expanded. Ideally, on a role level so it could be default expanded for agent levels ...
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Monica commented,
Internal only tickets - We have some internal tasks that don't have public replies which means we're reliant on the agent work time SLA for these tickets. There's desire for a first review within ...
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Monica commented,
Looking forward to updates on this since knowing ticket group flow is important to us.
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Monica created a post,
Tracking languages that aren't supported yet
Request: Identify on person's profile and in data their language rather than the default language if their language is not supported in Zendesk yet. Support interactions: Remain that if the languag...
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Monica commented,
+1 A version history for what changes you or someone else has done was a great feature of GoodData/Insights and one that I expected with Explore.
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Monica created a post,
View abilities while someone else edits a query
You cannot view a query someone is editing. You receive the message "This resource is locked because it is currently being edited by [person's name]." When someone is working on a query and asks fo...
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Monica commented,
+1 Having to share to be able to save can be a hinderance when you don't want to announce to the team your in progress dashboard.
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Monica commented,
+1 to be able to set and save filters as a default on a dashboard rather than creating bookmarks or new queries.
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Monica commented,
Thanks for this article! Excited to try it out. Tickets without an SLA are a big hurdle to organizing views how I'd ideally like to organize them.