Monica
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Total activity274
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Last activity
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Member since
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Following0 users
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Votes176
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Activity overview
Latest activity by Monica-
Monica commented,
Joel's comment really hits our use cases of needing to be able to nest ticket groups. The access to views while not wanting agents to assign tickets to the group is a frustrating painpoint.
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Monica commented,
Made a post here: https://support.zendesk.com/hc/en-us/community/posts/4650374350874
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Monica created a post,
Custom Roles in Explore
Feature Request Summary: Along with the roles of Admin, Agent, End User in Explore datasets, the custom roles that an instance has should be available as well. Description/Use Cases: Being able...
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Monica commented,
This is a big problem for us as well, especially adding in more languages. Adding in that more labels reduces the value of the label makes it even harder. If you're supporting 12 languages and you ...
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Monica created a post,
Modify Admin Center Branding
Feature Request Summary: Being able to manage the branding (colors, logo, tab icon) for the Admin Center like we are for Support. Description/Use Cases: When working in both production and sand...
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Monica created a post,
Content Blocks Translations
Feature Request Summary: We should be able to turn on language variants for content blocks. Description/Use Cases: Managing multiple content blocks for a concept because we support over 10 lan...
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Monica commented,
Adding onto permissions for queries and dashboards, the permissions for datasets is incredibly tedious. We should be able to create groups of people to give them permissions to different datasets w...
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Monica commented,
Those with admin privileges in Zendesk should be able to see all dashboards. Being able to see the queries and then see that those are on dashboards you are not able to access and cannot find the o...
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Monica commented,
Agree with permission granularity. We'd like to be able to give access to view specific dashboards without access to other queries. Permissions for datasets which would limit queries for specific p...
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Monica commented,
Sandrine Tarea This info from Zendesk on how to redirect from untranslated to an existing language.