Monica
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Total activity391
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Last activity
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Member since
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Following1 user
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Votes247
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Activity overview
Latest activity by Monica-
Monica commented,
Being able to filter by many aspects of ticket and requester data would improve the functionality of the live dashboard. Should be able to filter by requester locale at a minimum.
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Monica commented,
Adding my support to this request as well. Being able to make target when a field is changed is crucial for automations and triggers to not create workarounds (triggers/tags) or manual agent action...
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Monica commented,
Chad's feedback is in big part why Zendesk search doesn't work for us.
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Monica commented,
I also find it confusing and it would be better served by some renaming. Examples that need work, but the idea: Online to Online - All channels and Away to Online - Support/Email tickets.
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Monica commented,
In the vein of short/hang up voicemails, does anyone have ideas for instances where you don't have transcription set up?
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Monica commented,
The focus on singular language for the content tag and therefore needing to create new tags for each language makes this a bit less useful. Would love to see labels and content tags have translatio...
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Monica commented,
While the coming features of Omnichannel Routing sound like it would make it more viable. It does have some lingering questions for the tickets sent to other teams with macro setting changes. To th...
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Monica commented,
Being able to report on Skipped tickets is the ideal. This would allow direct managers of teams that do not manage the Zendesk instance to be able to track their team and flag knowledge and process...
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Monica created a post,
Call and Voicemail Recording Deletions
AnsweredFeature Request Summary: We should be able to grant the ability to delete call recordings to users defined as admins in the Talk product without giving them the admin role in Zendesk Support/Suit...
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Monica commented,
I would want the skills for a ticket and the agent to match because our skills would align with other tool permissions. However, the complication I see is for managers who may have the skills but d...