Monica
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Total activity451
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes283
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Activity overview
Latest activity by Monica-
Monica commented,
Would love this to be part of the modern UI. Additionally, we used this to create API tokens via an account that wouldn't be turned into an end user nor deleted if someone moved on from the team....
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Monica created a post,
Split Change Requester, Merge Different Requester Tickets, and CCs
Separate Change Requester and Merge Tickets from Different Requesters from CCs I would like to be able to restrict changing requester and merging tickets from different requesters while allowing ...
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Monica commented,
Adding to Nicky's comment. CC'd end user comments shouldn't have to be public for accurate SLAs.
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Monica commented,
Being able to restrict ticket sharing field based on role and ticket group is important. Additionally, being able to present specific options based on ticket conditions would be incredibly important.
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Monica commented,
Are there long terms plans for customization of agent home displays, sorting and if it could be dependent on the different ticket groups or roles?
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Monica commented,
Pascal's need for brand based permission settings in Zendesk is a functionality that would be beneficial to us as well. Currently trying to achieve similar division with user segments.
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Monica commented,
This would be a dramatic improvement for our use cases. Currently need to alter a drop down to a multi-select.
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Monica commented,
Would appreciate being able to update field types to other versions. Currently handling an ask where the best answer is changing a drop-down to a multi-select in order to add another option. Instea...
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Monica commented,
That's incredibly disappointing as we're beginning to consider having guided mode work in conjunction with omnichannel routing.
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Monica commented,
Bulk manage permissions would be fantastic. Ideally be able to create sets of people separate from support ticket groups so a person is assigned an Explore role and set so they can be added to mult...